At Alpha, we aim to give excellent service to our customers each and every time. This is why your feedback is important to us. To ensure that our cars and service have the same standards of excellence in Brisbane, Gold Coast, Sunshine Coast, Moorooka, Dandenong, Melbourne, Sydney, and Adelaide, we've compiled all of your comments, questions, and feedback. Check out what some of our customers have to say about Alpha Car Hire below.
Whether you've loved the service or think we have a couple of things we need to tweak, keep us accountable by dropping a review on Google. Just click the green button below to write feedback to the Alpha Car Hire branch that served you:Brisbane Moorooka Gold Coast Sunshine Coast Sydney Melbourne Dandenong Adelaide
As a repeat customer, I was satisfied with the service from the staff at the coolangatta office....
- Brian, December 2011
Very happy with the service. Extremely helpful & were able to answer all my questions straight away
- Carlisle, December 2011
Girls in the office were very helpful, friendly and really nice. Thanks sarah from turangi and (sorry cant remember the other girl.... Beautiful eyes and partner works in chinchilla) for all your help with the big blue 'cute' holden.... Might hire car without my wife next time haha. Thanks again.
- Dave, December 2011
Excellent service, well maintained vehicle. Will be using Alpha again for sure.
- Trevor, December 2011
We were very happy with the vehicle and the service, and the price :) thank you so much!!
- Jennifer, December 2011
Thanks for saving me heaps of dollars. The service is great and cars new, clean and reliable. I was recommended by a collegue and like him I travel between Brisbane and melbourne 4 or more times per year as a previous avis preferred customer I am more than happy with Alpha.Have been telling many queenslanders to choose your option.
- Jennifer, December 2011
I was very happy with car & customer service, both booking & collecting car. The price was great, thanks.
- Camille, December 2011
I have been renting from Alpha for a long time and I am very happy to stay on and recommend you to my friends and acquaintances.
- Noraisyah, December 2011
Dominique was spot on! Thanks for the great service.
- Peter, December 2011
We were running late and the Alpha car hire team whisked off to the airport immediately so that we could make our flight. Good customer service. Going the extra mile.
- Iain, December 2011
I was impressed with the swift service provided by the Alpha team during my last rental in Brisbane. I will rent with you guys again. Keep up the good work.
- Kian Song, December 2011
We were apprehensive of the system as we usually rent direct at the airport but everything went very smoothly and we were very happy thank you.
- Charles, December 2011
Easy and simple, good rate, will use again
- James, December 2011
Will use you guys again, really like the way we got in and out quickly. Cheers
- James, December 2011
Alpha is the only car rental I would think of using - great service! As a Qantas employee they are great when my flights may change, due to my standby status, great drivers on the shuttle too, thanks again Alpha
- Gayle, December 2011
I referred my sister to you while there because you had the best prices for the quality of vehicle. Awesome customer experience and no troubles at all. Definitely recommend and use you next time I'm there. Thanks.
- Tevita, December 2011
Great service! Love it
- Zhen Lin, December 2011
East, cheap awesome!!! Nice one guys, will definately hit you up next time I need a rental!
- Michael, December 2011
Fantastic! Thank u very much, excellent value for money
- Donna, December 2011
Very reliable car,good and prompt service, very happy with the car hire.
- John, December 2011
Having the staff commit themselves to providing that service that you advertise as part of what this company provides. Time is a crucial factor in ones planning!!
- Shanhnaz, December 2011
I was very impressed with Alpha car hire and I will most certainly be using you again and recommending you to my friends and family
- Vanessa, December 2011
The greatest car hire in Australia. My aunty works for ***** (major company) and cannot get herself a car as cheap as i get one through for. Go figure!
- Geoff, December 2011
Thank you for making our trip worthwhile. We were very impressed with the prompt service on the night we arrived particularly as it was cold and we had a 10month old baby with us. The lady was helpful and concerned to get us on the roads being that our baby was already asleep. The vehicle provided was in excellent condition and roadworthy to drive around Melbourne. We had no issues with the vehicle. We are very impressed and will definitely use Alpha car hire in future and will recommend to our friends, families and pacific communities.
- Talatino, December 2011
The staff was so friendly and I would like to recommend to hire vehicles from Alpha Car Hire.. Thanks for your support and due to you guys we could make a successful trip to Gold Coast
- Chetan, December 2011
Very good rental rates, easy to organise the hire etc. Efficient return system no waiting
- Paul, December 2011
A great experience overall. I was pleased with the customer service both on the phone when i booked the rental, and also at Moorooka when I picked it up. I was very impressed with the shuttle service from the Brisbane Airport drop off point to the actual airport. This is an exceptional company that I would definately recommend to others. Keep up the good work!!
- Sebastian, December 2011
I was very impressed with the staff at the Brisbane Airport office, they were courteous and very helpful on pick up and drop off also when I arrived back in Perth I rang their office and asked if they could check if I had left my reading glasses in the rental car or on the shuttle bus, it was no problem they checked and rang me back within minutes.
- Kathleen, December 2011
Top class service, where in the event that something might go wrong there is someone who cares at the other end of the phone. My family(brother & parents) have used Alpha since my sister migrated to oz and will continue to use again and again.
- Thomas, December 2011
This was the first time we had used Alpha, we received great customer service from highly organised and proficient staff. It was refreshing to be treated with respect after a genuine mistake on our part when we returned the car a day late!
- Neil, December 2011
Danni the account manager in your Brisbane office is fantastic to deal with and keeps me ordering with your business. Always courteous, pleasant and helpful to a very high standard.
- David, December 2011
Definitely use Alpha Car Hire again and have already recommended Alpha to friends and family.
- Annette (annie) And, December 2011
The customer service experience was brilliant. The shuttle driver was quite the people person and the customer service at the office was fantastic. Thank you Alpha car hire!!!
- Katie, December 2011
Really great, thanks so much it's wonderful to have real service for a change.
- Deborah, December 2011
Fantastic service, great little car - everything you could want in car rental.
- Judy, December 2011
I would like to commend the level of customer service I received from Alpha. Initially I was a little cautious hiring as I normally go through Hertz or Europcar, however right from the beginning everyone was so helpful, every touch point I had with Alpha made my experience even more enjoyable. The lady who made my booking was fantastic. She was very paitent and answered all my questions. The two ladies who assited me when I picked up the car went above and beyond the call of duty. They greeted me with a smile, processed the paperwork quickly, printed me a map to the airport and your airport drop off point as well as explaining the toll system to me. I will definitely be recommenging Alpha and will hire from you again.
- Bernadine, December 2011
We were delightfully pleased with all aspects of the rental experience we would certainly use you again.
- Maurie, December 2011
Both transfer drivers were fantastic, good humoured with pleasant personalities, especially for a 5am arrival,just what the doctored ordered :-)
- Terry, December 2011
Shuttle bus drivers very helpful and friendly. Staff in office worked professionally to speed up booking process. Generally very pleased - we have used your service serveral times when visiting from queensland.
- Angus, December 2011
Very efficient and cheap. The service was the same as other hire companies, but the price was heaps less.
- Joseph, December 2011
Thank you once again Alpha your service. It was friendly, helpful and very professional - a complete pleasure. Keep up the fantastic work.
- Kitrina, November 2011
I found the entire experience great. When I first called I spoke to a really friendly helpful lady whose name I can't remember. Everything was great and I have already recommended your company to others. It was my first time hiring a car and your company made it very easy and not at all stressful. Thank you
- Aaron, November 2011
Second time I have hired from Alpha, always very happy with the service standard.
- Donald, November 2011
Great service.Quick and efficient. 10 mins we were picked up from airport by shuttle. Great value for money. Very Happy with car Nissan Tiida. Will definately recommend Alpha Car Hire to family and friends.
- Penny, November 2011
Using Alpha for the first time was hassle free and I'm sure to be hiring another vehicle from Alpha again.
- Alan, November 2011
Very good service and a great alternative to airport hire.
- Ali, November 2011
Lots of thanks to all staff who were so helpful and accomodating to me and my 4 mnth old daughter Lilli. Extra touches like assisting with luggage, opening stroller and helping fit the baby seat made my trip so much easier traveling for the first time as a new mum. Thank you and I will recommend your business to others.
- Katie, November 2011
Ive hired from Alpha Car Hire many times and their service has always been great. Keep up the great work..
- Steve, November 2011
We definitely will use your company again - good to know it is family owned
- Robyn, November 2011
Great service, no hassles,would definitely recommend.
- Andy, November 2011