At Alpha, we aim to give excellent service to our customers each and every time. This is why your feedback is important to us. To ensure that our cars and service have the same standards of excellence in Brisbane, Gold Coast, Sunshine Coast, Moorooka, Dandenong, Melbourne, Sydney, and Adelaide, we've compiled all of your comments, questions, and feedback. Check out what some of our customers have to say about Alpha Car Hire below.
Whether you've loved the service or think we have a couple of things we need to tweak, keep us accountable by dropping a review on Google. Just click the green button below to write feedback to the Alpha Car Hire branch that served you:Brisbane Moorooka Gold Coast Sunshine Coast Sydney Melbourne Dandenong Adelaide
Alpha had been recommended by a family member and the experience was extremely positive. Follow up phone calls following initial intranet quoting has positive. Pick up and drop off serice prompt. I need to hire a vehicle when in melbourne in a couple of weeks and will definately be contacting Alpha.
- Amanda, January 2013
I was going with another company on our trip to melbourne but a call from stacey at reservation changed my mind. Stacey was very helpful my questions on the shuttle times and insurance premuims. I would recommend Alpha to my family and friends every time
- Scott, January 2013
The women I dealt with were efficient and friendly, especially during the second hire when their consideration for my timetable was much appreciated.
- Leonie, January 2013
Actually the shuttle arrived at the pick up point as we did when arriving at gold coast airport and on our return we waited no more than 10 minutes. Really good service guys, keep it up.
- Nigel, January 2013
Very good service, exactly what we were told happened will be recommending Alpha to our friends and we will be back thankyou again brendan hudson
- Brendan, January 2013
Totally happy with all aspects of the booking and will definitely use Alpha again.
- David, January 2013
Good service, good price, friendly staff - very important. Thanks
- Tom, January 2013
Great service will use again
- Martin, January 2013
No disappointment in choosing you...Tq!!
- Jiap Chiang, January 2013
This was the first time I hired a car, my experience was awesome. Will definitely refer to friends. :)
- Puneet, January 2013
The service and staff - explaining the process, plus being professional and polite is what is a 'stand out' for me. I will be requiring Alpha car hire in the near future to remove household items to warwick.
- Janelle, January 2013
This was the first time we had used Alpha car rental. What a great service you offer. When I made the booking with Tim, he advised me what to do upon arrival at Brisbane airport. Once I made that phone call for pick up, everything fell into place perfectly. Your staff and drivers are very friendly and helpful. Well done team! We will definitely use Alpha car rental again... :-)
- Anthony, January 2013
Again very happy with your service. The bus driver lovely and friendly and nice, friendly fast service at the counter picking up the car. I had my partner with me this time and he has used other car rental places, he was very impressed with Alpha car hire and will use them with his business trips in the future. Fantastic value and friendly service. Very refreshing and easy. Thank you.
- Jessica, January 2013
I appreciated the friendly service and help when ringing from nz to melborne office.
- Tina, January 2013
Have already recommended to a friend for car hire in melbourne and they have processed their booking too. Will definitely be booking with Alpha again - thanks heaps
- Lawrence, January 2013
Politeness and curtesy of the staff in both depots was lovely.
- Lorraine, January 2013
My wife and I found the staff at your gold coast office to be very efficient and accommodating to our needs. We had two vehicles over a period of 3.5 weeks and both the x-trail and tida were well presented. Thanks chris and judi
- Chris, January 2013
Very good experience as usual see you next time
- Rick, January 2013
I always use Alpha when I travel to australia twice a year from london
- Robert, January 2013
We have used Alpha car hire a number of times now and the staff are always friendly and helpful. Thank you for providing such a wonderful service.
- Leanne, January 2013
I found the staff at Alpha car hire Brisbane to be exceptionally friendly and helpful. When I arrived to collect my car they informed me that the car I originally wanted to hire was unavailable and as such they had upgraded me to another vehicle at no extra cost. They also contacted me to remind me when the car was required to be returned which provided a great prompt in amongst a busy schedule.
- Felicity, January 2013
After hours was great got off plane went to car via map it was there put in code got key drive off how easy. On return dropped car wait 5 mins got in bus airport 5 mins how easy keep it up I will use you guys every time and tell my friends.
- Jamie, January 2013
Very impressed, the car was immaculate and clean and the service we received was great, have already recommended your company to other family and friends.
- Pam, January 2013
Great value for money and well looked after.
- Barry, January 2013
Michael quinn & kate were exceptionally professional & pleasant. I was travelling with a young child and they were extremely helpful & supportive. A real pleasure. Please pass on above comments to the parties. Thank you
- Margaret, January 2013
Thank you for a good service
- Leonid, January 2013
Great friendly service both on the phone and in person. Car exceeded expectations (we were lucky to receive a brand new xtrail). Very happy - we will be travelling to Brisbane frequently and Alpha will now be our new car hire service! Thank you.
- Anita, January 2013
Friendly and helpful staff
- Paul, January 2013
All round great service.
- Jackie, January 2013
There was a very clear improvement in the standard of vehicle this time (dec/jan) to our last hire in sept. I have already recommended Alpha to 3 people due to the level of service I received and the quality of the product.
- Colin, January 2013
The best car rental service we have ever had in australia. We would certainly be using Alpha again. Well done to you all.
- Claire, January 2013
Thankyou so much. I am from carnarvon wa, but originally from victoria, melbourne area. I was extremely pleased with the car and the superfast collection from tullamarine airport and on the return journey when I returned the car, with my fast transfer back to the airport in plenty of time to catch my return flight to perth. Highly recommended, thankyou.
- Patricia, January 2013
Everything from booking to collection was went very smoothly. No fuss at all.
- Desley, January 2013
Exceptional service! The girls were great!
- James, January 2013
Excellent service, friendly staff, very happy customer.
- Stuart, January 2013
Really impressed with the cars available. The Alpha team were professional and very nice.
- Gavin, January 2013
I had to use Alpha as I had a medical emergency and therefore due to circumstances I not only had to book in a short time but also had to extend how long I had booked the car. The staff (especially kate) assisted me greatly and I thank her very much for this. Great staff and great service. Thank you
- Leanne, January 2013
Shuttle was at the airport to pick up others and was waiting for me. When leaving the shuttle was at the depot in minutes. Great service by your girls in the office, very happy with the experience. Thank you.
- Lyle, January 2013
Friendly, competent staff. In fact shall rent a car from you again soon - unless you increase your rates...! Wolfgang
- Wolfgang, January 2013
My auntie has been hiring a car from you in Brisbane since early dec they are as happy as we were
- Scott, January 2013
Great service. Would certainly recommend you to friends and family
- Rex, January 2013
Very cheap for the amount of time we hired the car,people very friendly
- Tracey, January 2013
Will use again
- Pin, January 2013
- Rick, January 2013
Very good service
- Prasanna, January 2013
My wife tanya and I have been Alpha customers for several years and have always been very happy with the friendliness of your staff, your low prices and the efficiency of service.
- Arthur, January 2013
Great customer service both on the phone and in person, the staff went out of their way to make us happy. I would and will recommend your company to freinds, family and work colleagues. Thanks for taking the stress out of renting a car.
- Kathy, January 2013
We always hire with you as your a fantastic company with great customer service and beautiful cars. Keep up the great work guys
- Leanne, January 2013
Great late model vehicle and prompt return to gold coast airport.
- Kevin, January 2013
Fantastic, first time I have rented a car in australia.
- Lena, January 2013