At Alpha, we aim to give excellent service to our customers each and every time. This is why your feedback is important to us. To ensure that our cars and service have the same standards of excellence in Brisbane, Gold Coast, Sunshine Coast, Moorooka, Dandenong, Melbourne, Sydney, and Adelaide, we've compiled all of your comments, questions, and feedback. Check out what some of our customers have to say about Alpha Car Hire below.
Whether you've loved the service or think we have a couple of things we need to tweak, keep us accountable by dropping a review on Google. Just click the green button below to write feedback to the Alpha Car Hire branch that served you:Brisbane Moorooka Gold Coast Sunshine Coast Sydney Melbourne Dandenong Adelaide
Good service and good price
- Jae-oh, February 2013
Well done, no problems
- Robert, February 2013
Shuttle bus was right there when I arrived so it was perfect.
- Sanela, February 2013
Very happy have used Alpha on all our trips to australia for past 5 years and happy to recommend them to our friends.....Very hassel free...
- Anthony, February 2013
Excellent company this was our 4th or 5th rental from Alpha and will definitely use them again,also will recommend Alpha to our family and friends.
- Richard, February 2013
A marked improvement from our last experience with Alpha. The vehicle we got this time was very nice and in excellent condition.The organization at the depot was much better. We will be back!
- Bradley, February 2013
Great service, well priced, will use Alpha again
- Stephen, February 2013
From my first call to Alpha car hire, I had a very friendly rep that handled it very well. Not only was she effecient, but also the gentleman we dealt with at the marooka branch was very helpful, informative and friendly!!! I regret not taking there names, as they should get special mention. Cause of this kind of service, I would not hesitate to use or recommend them to anyone that is looking for a car hire. Thank you ever so much for being lovely and efficient!! :)
- Margaret, February 2013
As usual excellent service. Once the two depots were explained it was all very easy. Friendly drivers in vans car rego was zct 386- beautiful car
- Alastair, February 2013
I really enjoy your guys service hence why I'm still renting with you guys!! Keep up the good work!!
- Mata, February 2013
Customer service from Alpha every step of the way has been outstanding. Everyone we came in contact with was friendly, helpful and professional. The car was great. The car seats for the kids did look a bit old - but that wasn't a problem. There was a hold up with the shuttle on the way out which was a little unfortunate and while we weren't late for the plane, it did cut our time down a little. But that wasn't a huge issue. We will definitely be recommending Alpha to all our friends & family and infact, already have! Thank you all for our fabulous experience.
- Nicky, February 2013
Great car & the staff @ fortitude valley were lovely & really helpful - give them a wage rise :)
- Meredith, February 2013
Good and convenient car hire service...
- Kien, February 2013
Good experience. That is why I have booked it again.
- Vijay, February 2013
Everything was fine with the whole experience with Alpha
- Brian, February 2013
Helpful friendly service and a free upgrade too!!!
- James, February 2013
We rented the imax(8 seater)and it was great. It was also nice to know that 500klms per day was included in our rental cost, with no restrictions on actual distance being travelled. Unlike some of the competitors who had radius restrictions.
- Debbie, February 2013
The staff on duty the day of pick up was execptional. She was by herself. Other staff hadnt turned up for work. She handled all bookings and people with speed efficiency and respect. She gets 10 out of 5 stars from me.
- Victoria, February 2013
It was great not having to find our car in a car pool, nor lug bags for a distance!
- Peter, February 2013
Best value and great little car. I had hired previously with one other car company whose car broke down in the middle of the road and I had paid nearly $600 for 7 days. There is nothing worse than paying a hefty amount for cars which are not only dated but not regularly maintained. This was an embarrasing event for us which happened 2 years ago. Your car was nearly new and we were all quite happy being in it. After driving it I would recommend this car to anyone.
- Michele, February 2013
Yes, very professional personnel and very helpful. I have already recommended them to staff in my organisation and would use them again.
- Michelle, February 2013
It was our first time with Alpha and we were very impressed. Fantastic service. Car was like brand new.
- Kirsty, February 2013
Overall good service. Car was quite new and good condition. Price was reasonable. It would be helpful to include a simple map of your pickup/delivery depot. Show how to get there from the freeway.
- Ian, February 2013
Its been a good experience so far, no complaints.
- Felicia, February 2013
I have used you a few times and booked cars for my family also. I will be back in march and I will always book through you.
- Fiona, February 2013
Staff are always pleasant and polite. Cars exceptionally clean although nothing in the car with the drop address for the gps details. We get lost a lot!! Great company to deal with.Thanks
- Shirley, February 2013
Seamless process to hire a vehicle. Very quick to pick up and drop off. Well done.
- James, February 2013
Great price, great car, great service. Fantastic.
- Jason, February 2013
Excellent car and good servise, will definitly use Alpha again.
- Mengya, February 2013
The service with Alpha was second to none. We were very, very impressed and will be using your services every time we come to Brisbane. Can't thank you enough.
- Tania, February 2013
Always good, quick and friendly.
- Andrew, February 2013
Always reliable and good prices - thank you!
- Ken, February 2013
Overall a great customer experience received and darren was very helpful and prompt to met all my needs.
- Jenny, February 2013
The staff were amazing, so friendly and helpful and went above and beyond the expected level of service and care.
- Georgina, February 2013
We recently hired a vehicle from the gold coast office. We had great service, a great car, and a great holiday experience. We would recommend Alpha car hire services to all our friends and family. Katrina
- Katrina, February 2013
We had afew issues with the staff's quote over the telephone however, thank goodness for debbie at your gold coast destination, she confirmed what my quote was and was more than able to fix the hire rate at the office. Thank you debbie for hearing what I was saying and for fixing things up. The car we hired was wonderful and economical to drive. We will definitely use Alpha car hire again on our next trip to the gold coast and would highly recommend Alpha car hire to everyone we know. Thanks again debbie.
- Sarah, February 2013
Excellent service - will definately use you guys again.
- Lynda, February 2013
I love Alpha your wonderful staff and the service they provide keeps me coming back everytime! I left my housekeys in a rental car recently and bridie came all the way out to bacchus marsh to give them to me. Now that's remarkable. Thanks bridie :-)
- Isabel, January 2013
It was great to receive a free upgrade due to over booking. We loved the x trail thanks heaps guys
- Troy, January 2013
From my first phone call enquiry to returning the vehicle to site at Alpha - nudgee road, hendra.... Your staff provided outstanding customer service! Fast, friendly and efficient!!! I have promoted your company several times already!Keep up the great work, and please reward you team at this site.
- Nicole, January 2013
This was our first car hire experience. We found this to be a great experince with Alpha car rntal and we will not hesitate to use you again in the future.
- Bert, January 2013
I was introduced to your business via the internet and I was very happy with every aspect of this car hire experience.
- Jenny, January 2013
Great to get the upgrade.
- Margaret, January 2013
Thank you for a wonderful experience. I enjoyed doing business with you and would definitely use your company again. May your 2013 be filled with enjoyment and many blessings.
- Melinda, January 2013
Alpha upgraded the car I had booked, which I was absolutely surprised about and they also provided wonderful customer service when I found myself lost and stressed regarding the return of the vehicle, in bad weather and pressing time issues. Thoroughly recommend them and would also like to say thanks for the great experience I had with them.
- Ann, January 2013
Friendly staff, great service, very happy indeed!
- Sandra, January 2013
Very good experience with Alpha, much better deal and cheaper with good cars compared to other car rental companies. We hire again when going to Brisbane or gold coast. One thing please allow people use debit cards as well sometimes, we don't have credit cards.
- Thanh Binh, January 2013
- Jillian, January 2013
Great service at a really good price. See you soon.
- Richard, January 2013
Very happy with the service.
- Cal, January 2013