At Alpha, we aim to give excellent service to our customers each and every time. This is why your feedback is important to us. To ensure that our cars and service have the same standards of excellence in Brisbane, Gold Coast, Sunshine Coast, Moorooka, Dandenong, Melbourne, Sydney, and Adelaide, we've compiled all of your comments, questions, and feedback. Check out what some of our customers have to say about Alpha Car Hire below.
Whether you've loved the service or think we have a couple of things we need to tweak, keep us accountable by dropping a review on Google. Just click the green button below to write feedback to the Alpha Car Hire branch that served you:Brisbane Moorooka Gold Coast Sunshine Coast Sydney Melbourne Dandenong Adelaide
Everything went like clockwork. We only waited 6 minutes to be picked up. The car was ready when we arrived. It was a new car and totally clean. Staff were efficient and friendly. We will use them again when we come up.
- Christine, February 2015
Q5-did not call. The only difficulty I encountered was loading the van due to other passengers fold up bicycle case.
- John, February 2015
Staff were very friendly and helpful. However, we had to wait for some time while staff dealt with other customers and detailed our rental. Staff apologized and said they were short handed the morning we were there, were very busy and customers had brought cars back late, hence our need to wait for detailing.
- Anthony, February 2015
Friendly shuttle driver. Great service at the office including organising the motorway toll set up, thanks very much
- Tim, February 2015
Great service and friendly staff
- Peter, February 2015
Love that car...
- Joumana, February 2015
Staff in store were very friendly and helpful. Efficient and welcoming service.
- Tanya, February 2015
Great value, would use again
- Kerry, February 2015
For the price we paid we expected an older vehicle but were very surprised to be allocated a newer model car that had 3000km on the speedo
- Kim, February 2015
Very good experience with the hire of a car, quick and friendly service
- Christine, February 2015
Good customer service with my initial enquiries and following up. There were also no hidden costs which always puts people off so good job!
- Vice, February 2015
We found the car very easy to drive, roomy, comfortable, had plenty of power but very economical. Was quite easily blown by the wind a couple of times but other than that a very good experience thank you
- David, February 2015
Absolutely & without reservation, I would like to say how impressed I was with Alpha car hire at Coolangatta. Arriving late at night from Perth, I was not sure what to expect from a car hire company that I had not heard of before. As advised by precise instructions sent via text, the car I requested was waiting in the airport car park with my name present in the window. Any communication I had with the staff, I found to be very polite, friendly & helpful. I would not hesitate at all to recommend Alpha car hire to my friends.
- Ross, February 2015
We have already recommended Alpha to visiting relatives from abroad.
- Mohan Singh, January 2015
See you guys next time :)
- Sam, January 2015
I was very happy with the service and the car!
- Wayne, January 2015
Friendly and helpful. Made for an enjoyable holiday. Many thanks. Jason perth wa
- Jason, January 2015
Brilliant service. Highly recommend your company to family and friends when needed. Thank you.
- Donald, January 2015
Very happy. Would recommend.
- Michel, January 2015
Great service, great car
- Shelley, January 2015
Will come again.
- Brandon, January 2015
Excellent service - thank you
- Alan, January 2015
Staff were very friendly and polite. There was no waiting when collecting and dropping off the vehicle.
- Dennis, January 2015
Absolutely no complaints
- Gerry, January 2015
Friendly staff n good service. I love it!
- Chul-min, January 2015
Great experience - smooth
- David, February 2013
We were very impressed with everything - the shuttle was at the rank by the time we got there; we were provided with a vehicle larger than we had ordered; and at a great price!!. Everyone we had contact with were efficient and cheerful. We have already recommended your company to others. Thank you very much - we will certainly book with you again.
- Jack, February 2013
I had a fantastic experience with the Alpha crew in fortitude valley. Excellent service with a smile and in my case, could not do enough to help me. I will certainly use the valley Alpha again.
- Amanda, February 2013
Thank you +++ - all the staff, both in the office and the drivers, were very friendly and helpful, the whole service was quick and efficient, good car, good value - couldn't ask for better!
- Anthony, February 2013
I will use Alphacar again. Thanks.
- Justin, February 2013
Thankyou so much for making our car hire experience in gold coast a breeze, everything from the prompt coutesy pickup to the fantastic customer service and great vehicle. We plan on visiting gold coast again so we will definitely use you again then.
- Oliver, February 2013
Very professional well done
- Jim, February 2013
All personnel very friendly and helpfull
- Tony, February 2013
Fantastic experience! Much better than the major companies at the airport. Reception was nice and the guy handing the keys over was kind also. Cars are neat and tidy and very new! Price was much better than other companies!! Enjoyed the discount on the xtrail! Thanks!
- Bryan, February 2013
The store owner/manager darren worked with my partner and I on a long term rental, excellent service. A happy customer.
- Simon, February 2013
At this stage would be more than happy to refer or use this service again,as staff where very good from pick-up! To admin and drop-off! With thanks:) chris allender
- Chris, February 2013
Have used Alpha a number a times now & don't really see that changing any time soon
- Kevin, February 2013
Was happy about the service and it was easy to deal with always
- Michael, February 2013
Very easy straight forward experience.Darren was very professional, caring and helpful.
- Maryclare, February 2013
- Alan, February 2013
Awsome service very nice shuttle drivers everything went well will definatly use their service again in the future and recomend them to others. Thank you Alpha car hire!
- Tanya, February 2013
This is the 2nd time I have use Alpha and I have been so impressed with your service & fleet of cars and value for money was great.
- Angela, February 2013
I received great service when I picked up my vehicle from the airport with lots of awkward luggage to handle and also when I returned the car to the city office. The lady there was very helpful, even calling through to the road tolls people as I found the toll system confusing to deal with. In fact, I would recommend this as a standard procedure as the toll issue can leave a clients last memory of hiring with a negative quite undeserved by your well-run company.Thank you very much! I will certainly use your service again and recommend it to others.
- Louisa, February 2013
Thank you we were very happy with the service plus the pricing of the vehicle we will be using you guys again and have also recommended you to other people.
- Eileen, February 2013
Kate is just fantastic, it is a pleasure to deal with her when picking up or dropping off a vehicle. I couldn't rate her high enough.
- Darren, February 2013
The majority of the staff were cheerful which is hard to find in Brisbane for some reason. Thank you
- Chris, February 2013
Great service as usual
- James, February 2013
I found overall the service was excellent, we wanted to go with your company as we rented a vehicle on our trip to melbourne last august I would highly recommend your company to all our friends and relatives plus the cost of the rental was amazing... Thank you will see you again on our next trip to the gold coast
- Marion, February 2013
I was upgraded without even asking. So, pretty happy.
- Albert, February 2013
A very efficient, friendly and honest service. Thank-you Alpha!
- Mel, February 2013