At Alpha, we aim to give excellent service to our customers each and every time. This is why your feedback is important to us. To ensure that our cars and service have the same standards of excellence in Brisbane, Gold Coast, Sunshine Coast, Moorooka, Dandenong, Melbourne, Sydney, and Adelaide, we've compiled all of your comments, questions, and feedback. Check out what some of our customers have to say about Alpha Car Hire below.
Whether you've loved the service or think we have a couple of things we need to tweak, keep us accountable by dropping a review on Google. Just click the green button below to write feedback to the Alpha Car Hire branch that served you:Brisbane Moorooka Gold Coast Sunshine Coast Sydney Melbourne Dandenong Adelaide
Landed & got to the pick up place phoned & the bus turned up under the 10 minites stated. Off to the office paper work done & on the road in a clean near new car. Our site meeting went over time leaving us short of time to return to the airport. The ladies in the office did their utmost to try in a busy time to get the earliest bus back to the airport & when this failed organised a car to drop us at the terminal door in time for our flight. I would like to thank the tullamarine branch for there attentiveness & yes we will be coming back. Regards don tilt
- Don, March 2015
Very happy with the service and would use Alpha again.
- Judith, March 2015
Excellent service with both the pick up from the airport and return of the vehicle the following day. The driver, who's name I can't recall, was excellent. He picked us up and dropped us off. I do recall he mentioned he was born in liverpool and was a liverpool soccer fan.
- Brian, March 2015
Great service from moorooka
- Iyan, March 2015
Came to you on a busy weekend after our booking through another company fell through. Excellent last minute service. Thanks so.Much
- Chris, March 2015
Great service again
- Jenny, March 2015
Nice Tarago! Thank you.
- Sarina, March 2015
Great service great rate. I have recommended you to others.
- Robert, March 2015
Great, friendly fast service!
- Jackie, March 2015
All round satisfied with the good service, car and price offered from Alpha car hire. Will certainly contact this company again.
- Janet, March 2015
Perfect & everything went smoothly.
- Wayne, March 2015
Originally recommended by family members, and have used numerous times now. Lovely staff and quick service.
- Andrew, March 2015
Very good service, thank you. We have also used your parking facility at Melbourne Airport before which was very good as well.
- Colin, March 2015
The service we received from the manager Sharon was first class. Nothing was too much trouble for her. We will for sure be returning to Alpha in the future.
- Marilyn, March 2015
Helpful and friendly staff.
- David, March 2015
Very friendly staff, very accommodating and helpful.
- Carmen, March 2015
If possible, could you increase the frequency of your shuttle service. Thanks.
- Nkomo, March 2015
Great pickup after hours, car was great and clean- I found a big disconnect between the call centre and branch and who could do what, the call centre also were not upfront about all fees and I feel that they were a little unsure of what they were doing. All branch staff were great!
- Emily, March 2015
We were well looked after in all aspects of the experience. The staff were very helpful and quickly had us in the car and away. This was our first time with Alpha and will certainly use you again.
- Roger, March 2015
Really great price for a car rental, thanks.
- Melinda, March 2015
Excellent service and friendly staff. Very efficient.
- John, March 2015
Great service again
- Jenny, March 2015
Great car & service with a good price thank you
- De'arne, March 2015
Price was good, easy handover, liked the after hours pick up, was hard to contact your office in melbourne by phone the day before I picked the car up when I needed to make contact or lose vehicle was only bad point 4/5 ****
- Belinda, March 2015
Brilliant service, over and beyond expectation.
- Karen, March 2015
No hidden charges.
- Robin, February 2015
Very good service and very good cars
- Babar, February 2015
Most satisfy. Quick check in to get car and again on return. All very easy and a very nice car.
- Julie, February 2015
The pulsar had only 6000km on the clock, fantastic!
- Laurie, February 2015
Clean, modern car at competitive price. Helpful staff.
- Bruce, February 2015
Overall service from Alpha Car Hire was very good than what I imagined.
- Zulfiqarali, February 2015
The staff were very helpful and very friendly. I commented to them and meant to follow up with an email.
- Sherryn, February 2015
I am an English tourist in Australia. I called in to your office on the Fairfield road without any prior phone call. Just saw your road sign. Fifteen minutes later I drove off with everything settled by a wonderfully efficient lady who explained everything clearly to me and took care of insurance and toll fees. She was so helpful and kindly. I returned the car a week later and a young man took it from me. He too was super efficient and very easy to deal with. Thank you Alpha. I have already recommended you to friends in Australia.
- Keith, February 2015
We flew out of Brisbane Airport (and parked our car at Alpha Brisbane), and our return flight was into Gold Coast. Was very convenient to have the car hire from Alpha to get us back to Brisbane.
- Katerina, February 2015
A lot cheaper than any others
- Henri, February 2015
Efficient service and good vehicle. Will use Alpha again.
- Andrew, February 2015
Excellent service. Closer to the airport than I expected.
- Dhiren, February 2015
Instructions for shuttle bus pick up location can be improved. I initially waited at the first set of flag poles after crossing 2 pedestrian crossings as instructed, whereas the pick up point is further down the road after crossing another pedestrian crossing.
- Colin, February 2015
We are very great full for the kindness sharon gave us after a truck backed into us just two minutes from delivering the car back to Alpha, I would really appreciate to hear from sharon to let us know how the situation is regarding the accident please as we were very upset, it has taken the gloss off our holiday,yes we will definitely use Alpha when we come to australia again,thank you.
- Michael William, February 2015
Excellent to deal with
- Stuart, February 2015
Great service! I would not hesitate to recommend them.
- Barry, February 2015
- Ed, February 2015
Great service and great value, even rushed us to the airport without delay when I was running late :) would use again for sure.
- Michelle, February 2015
Very happy with your service and car. Will certainly call you next time we are in Coolangatta. Have no hesitation in recommending Alpha cars to any one we know.
- Janet, February 2015
Service was great. Would definitely choose Alpha again.
- Angela, February 2015
Was awesome service the lady there was very patient in explaining to us the low down of hiring was very much appreciated.
- Lee, February 2015
The only problem with the car was that its central locking system was faulty. Other wise all was perfect
- Helen, February 2015
The service was outstanding I would recomend them in a heart bear
- Barry, February 2015
Reasonable rates and great service - customers need to be reminded that they need to allow 30 mins to get to the airport when dropping off the car.
- Warren, February 2015
Excellent and friendly customer service at the Alpha service counter, would highly recommend
- Michael, February 2015