At Alpha, we aim to give excellent service to our customers each and every time. This is why your feedback is important to us. To ensure that our cars and service have the same standards of excellence in Brisbane, Gold Coast, Sunshine Coast, Moorooka, Dandenong, Melbourne, Sydney, and Adelaide, we've compiled all of your comments, questions, and feedback. Check out what some of our customers have to say about Alpha Car Hire below.
Whether you've loved the service or think we have a couple of things we need to tweak, keep us accountable by dropping a review on Google. Just click the green button below to write feedback to the Alpha Car Hire branch that served you:Brisbane Moorooka Gold Coast Sunshine Coast Sydney Melbourne Dandenong Adelaide
A message from a customer who wishes they had booked with us!!! Just wanted to let you know I should have gone with you guys. Nightmare experience!!! I ordered a 5 door Getz which was the swinging decision
- Kris Tully, April 2008
We thought your service was GREAT. Everything was as we expected it to be and the cars were clean, well cared for and new. Thanks to all of you for helping make our trip even better than it would have been. Best wishes,
- Nancy Devlin, April 2008
We are so happy to have found you. The service was great and we were happy to be able to pick the car up at the airport and drop it off there as well. The car was in great condition although I must say that the model is a gas guzzler. Would be great if you had a similar size SUV available which uses less gas. We will definitely be back next year for another long term rental. With best wishes,
- Jolantha Fries, April 2008
I would like to thank all of the staff at Alpha for the service provided during our recent short stay in the Gold Coast. Everyone that I dealt with either via email, phone or in person were very helpful and courteous. The vehicle (Hyundai Getz) was collected from GoldCoastAirport and thanks to the concise directions provided the keys were located and we were off in no time at all. The car was clean, economical (both in mileage and rental cost) and trouble free during our stay, we would have been lost without it! The drop off at Brisbane again proved trouble free and the ride from your offices to the airport departure terminal, a welcome surprise. I would not hesitate to use Alpha again when visiting your lovely state. Once again thank you all for making what can be a quite a chore (car hire) into a pleasurable experience. Best Regards,
- John England, April 2008
Thank you for the email, it came at a very opportune time as I am visiting QLD again in April and will be looking for car hire. The experience was second to none - the staff were all extremely pleasant and helpful and the car was very clean with very low mileage. I would definitely recommend Alpha Car Hire to friends and family when they are looking to hire a car.
- Shelly Houghton, March 2008
I just wanted to let you know that recently I hired a car from your Brisbane Airport Office. I was looked after on the phone by Janelle in your customer service - she was great, informative and thorough... her follow up was great... even ringing me on Christmas Eve to secure my discounted quote! The guy (I think it was James?) at your Brisbane Airport Office was fast, friendly and efficient. The whole experience was positive - I will not hesitate to use Alpha again... and will recommend you to friends, family and clients.
- J.M. Russ, March 2008
I personally recommend that if you are looking for the best value in car rental in BrisbaneQueensland, you've ended up at the right place. Alpha Car hire is
- Don MacLeod, March 2008
I found your website easy to use and informative. The airport collection worked perfectly and your airport staff provided friendly and helpful service, including verbal and written directions on how to find the private address we were traveling to. The car was well presented and maintained and we appreciated the air conditioning in the record heat experienced during our stay. I did research several options on the internet when looking for car hire and found Alpha to be excellent value for money. In summary the whole experience was first rate and we won
- Christine Gavegan, March 2008
I would like to thank the staff at Alpha for their courteous service and attention. I was collected at BrisbaneAirport and taken to their nearby offices where the car was ready and waiting for me. Upon my return, I was taken almost immediately straight to the airport, therefore no worries about being late. Everything went very smoothly and I would like to thank you again for your help. I will certainly be using Alpha again in the near future, so pleased I located you on the internet.
- Kerry Gray, March 2008
We weren't sure what kind of car and service we were going to receive for 29AUD per day (especially because we also got 2 free days for renting 7 days!). But to our present surprise, the car we rented (small manual) was basically brand new and drove quite well and the service staff was very friendly over the phone, e-mail, and in person at Brisbane airport. The GPS was very useful driving in a new place.
- Kyoko Koshibu, March 2008
Hi Jacqui, My experience with yourselves was quick and painless. The car was exactly what you said it would be and was waiting for me on arrival at your offices. I was picked up from the airport in approximately 5 minutes after I called your office. I will definitely use Alpha Car Hire again when I am next in Brisbane.
- Toni, February 2008
Hi Rachita Thank you for the '1 Day Free' and the 'Upgrade' offer. I was very happy with the little Hyundai I rented from Alpha. The company clearly has some wonderful staff; the standout for me was the young fella that drove us to the airport from the Hendra depot on the morning I returned the car.
- Greg, February 2008
I found Alpha car hire a pleasure to deal with, with helpful service and fast transfers to and from the airport, the car was in excellent condition and I would recommend this company to anyone looking to hire a car in Brisbane.
- Arthur Pitcher., February 2008
Thank you so much Alpha, we were thrilled with the car and found the customer service outstanding! Nothing was too much trouble even when we extended our rental by an extra day. Loved it and we will definitely use your services in the future!!
- Samantha, February 2008
Thankyou for your great customer service, when our flight was changed you arranged alternate transport for us to get to the airport on time to catch our flights all within a 5 min time period if not half our group would have missed their flight. The car was great and we got 1 free day. Thank you again.
- , February 2008
Hi Thanks for the voucher. I found the car hire was excellent
- Betty Evans, February 2008
Our family used your company when we moved to Brisbane early in December and I have been so busy since settling in Christmas etc, it
- , February 2008
Thank you, Just keep on doing what you are doing & I'm confident your business can only grow. We found the staff to be pleasant, friendly & courteous. On the occasions I have used Alpha, hand over of the clean late model car is so easy as most of the paper work has been completed when the original booking was made. Then when returning, check in has been prompt & the transfer/courtesy vehicle is ready to take us to the airport. To date at no time have I felt that I was going to miss my flight. Thanks again...would I use Alpha next time I need a rental car? Yes. Regards,
- Tony Heat, January 2008
Hi, Thankyou for your lovely email, I will be sure to use Alpha Car Hire on my next visit to Brisbane! I cant fault any part of my rental experience, it was affordable and comfortable and I have and will be recommending you to everyone I know! I found your staff approachable and friendly, the cars clean and well maintained and your website user friendly. Thanks again,
- Emma Murphy, January 2008
Hello, Thanx for your service really enjoyed the nissian x trail over the last 10 days and the Sat. Navigation was well worth the extra cost. Your staff are very good and offer great service. Thank you very much. Cheers,
- Shane McDrury, January 2008
Hi, Thanks for the excellent service from your company. Especially Mike? and the other gentleman who managed to stay calm while I was panicking on the other end of the phone when I couldn't find you and I didn't know where to park the car at the airport after being lost in Brisbane city for half an hour and getting late for check-in. :-) They were of great help. And I found the little map to your place when I got back to NZ - told you I was panicking!! The car itself was comfortable to drive, we had no problems whatsoever. And there was just enough room for all the luggage, which was heaps. And costs were great when compared to other companies. I will definitely be recommending you to other travellers. Anyway, thanks for your contribution to a lovely holiday. If you could just arrange for better weather next time please?? Laughter! Best regards
- Debbie Wyatt, January 2008
Hello there, Recently, we had hired a car via your rental car company. We would like to say, thank you very much for the professional service that was provided to us. It has been much appreciated. The new X trail we had was excellent- very economical. You must have realized by the e-mail correspondence that we are also in a similar business. We are known as Simple Car Rentals. Thanks for everything,
- Savitri Lakhan
Simple Car Rentals
Manukau Au, January 2008
We thought everything was great about Alpha - staff, service, vehicles and value and would recommend. Regards,
- Diane, January 2008
Hi Team, We have just returned from Brisbane having hired a car through your company for 10 days. we found your service to be 1st. rate, the proximity to the airport being very handy. The Hyundai elantra we had was excellent, new and very ecconomical. Thanks again,
- Wendy Poynton - Tasmania, January 2008
Hi There, We really enjoyed our holiday - the weather could have been better during the last week but we still had a great time. We found the cars excellent thank you very much to Jamie who we had most of the dealings with - the cars were exactly what he described to us over the phone. I have already passed your information on to a few friends who I know will be travelling over to Australia in the near future. Once again thanks for making our trip stress free with easy to get, reliable, clean rental vehicles. Regards
- Robyn & John Best, January 2008
Hi Belinda & Janelle, just a quick note to say thanks to you 2 & the rest of yr team for the great service we received thru out the whole process involved with this rental. Right from the emails we bounced back & forth, to the driver you collected us from airport & to the counter staff upon pickup. It has been a pleasure to deal with you & yr company & I will defiantly use yr services again & recommend to others
- Dave Owen, January 2008
Hi Jacquii, This will be the third time we have used your service and we are very happy with the quick response, the timely pickups from the airport and the very courteous staff who are only too happy to do that little bit extra to ensure we are well looked after. Thanks again and I look forward to hearing from you soon.
- Sue Ambrose, January 2008
Jacqui, We were very happy with our vehicle hire during our time in Australia, You provided us with a wonderful new Mitsubishi saloon for the family to travel in comfort on the Gold Coast and SunshineCoast. Alpha car hire staff were friendly and made sure we had everything we needed prior to our travels. We will definitely use your service on our next visit to Australia. The Anderson Family Hamilton New Zealand
- Dean Anderson, January 2008
G'day Alpha Thank you for the free rental pass that may just come in handy :P As far as ideas or testimonials are concerned I was very impressed with your cheap rates, your friendly staff and the amount of kilometres you threw in with the offer. Next time I visit Brisbane I will be sure to hire again from you guys because with the included mileage I can visit more family on the East coast without having to splash out! Thanks once again Alpha
- Josh D., January 2008
Hi, I just wanted to let you know that I was extremely happy with your service when I hired from you recently. On my arrival to the office, I realised that I had forgotten a form to bring up, the girl who was serving me was patient & extremely helpful. Thank you for making my trip so easy & convenient. I am happy to (and have) recommend you to several collegues & friends who do frequent Brisbane. Thank you again
- Christie, January 2008
Hi Jacqui Merry Christmas & Happy New Year. We were very pleased with our rental car. It was economic, comfortable & excellent price Thank you for your service & pleasant people who work with you.
- Len Small NZ., January 2008
Hi, This is just to let you know that I am pleased with the service I received for the car that I rented from you. The cars were good and the prices very reasonable. Cheers,
- Satish, January 2008
Dear Rachita Thank you for the free 1 day offer, it is really appreciated. My experience of car hire through Alpha was fantastic. Not only did you do an extremely competitive quote but I had absolutely no hassles at all either picking the car up or returning. I am probably like most people, when you get a good deal you are almost a bit paranoid in that you expect some additional cost, heavy selling of other options etc. I am pleased to say that Alpha Car Hire was the opposite. The staff were friendly, helpful and courteous and my experience was a positive one that will see me hiring my car from Alpha again when I am next in Qld. Thanks a lot
- Hilmar Gwilym, January 2008
Dear Alpha Car Hire, I have mentioned on the return of our vehicle that we had for 2 weeks that I would certainly use Alpha car hire again as it was my first experience with you, I have had numerous other car hires with other and major car hire companies and your service and fees are definitely recommendable. Kind regards
- Arno de Vos, January 2008
I was thoroughly impressed with the outstanding service we received recently in Brisbane. Alpha Car Hire were so friendly and helpful right from the start, both with correspondence by email and over the phone. They guaranteed to better any quote I received - and they did! The cars were great, both less than 12 months old, delivered to the airport for us by friendly staff. I would highly recommend Alpha Car Hire again to anyone I know visiting Brisbane and I will definitely be using them again for our next visit. Thanks Alpha.
- Ruth ( Christchurch, NZ), January 2008
Dear Rachita, Thank-you for your kind offer. Your company saved our Xmas as I had left it too late (I fly in Africa) to book a rental vehicle to get the family down to the Gold Coast. I put "Rental Cars Brisbane" into my search engine and found you, fortunately you had a vehicle and although it probably wouldn
- Capt. Ken Black, January 2008
We organised our rental car from Fiji online. That
- Regards lydia ann jones, January 2008
Cheap, easy, awesome.
- Karyn, December 2007
I am so happy to hire a car from you because your rates are reasonable and the service is quite good. I will choose you first for next trip if I travel to Melbourne again. I will recommend you to my friends as well.
- Jim Chen, December 2007
To whom it may concern. To recap, Due to unforseen circumstances I arrived 5 days early and from the Brisbane airport contacted your airport office at approx 0700 hrs to see if I could get the car early. I spoke to a male person there who was extremely helpful and arranged for me to be picked up straight away and taken to the office. A vehicle was arranged within about half an hour and I was on my way. Whilst waiting for the paperwork your male staff member had to deal with an rather difficult customer on the phone and I must say he was extremely professional. He should be congratulated and recognised for his efforts. The vehicle was excellent (it had a couple of dents however was supposed to be in the panel beaters on the Monday but your staff made alternative arrangements to allow me to be underway) Had no trouble with the vehicle during the 2 weeks of hire. All your staff I dealt with should be congratulated on their customer service and when I do come back to Queensland I will certainly be utilising your company. From my own experiences customer service is something lacking in our businesses now and if you keep providing this type of service I am sure you will reap the rewards. Thank you,
- Trevor and Angela Evans, December 2007
Hi Guys, I was meaning to email you so thanks for the prompt. Wanted to thank you for the fantastic honest service. In the past 2 years I have been to QLD about 6 times on business and holidays with my family and every time (except for the last) I get the run around with my car hire, some even verging on being dishonest and deceitful. I found you guys to be the most honest and straight forward car hire company I have dealt with any where in Australia. Thanks again and keep up the great service,
- Mark, December 2007
Thank you very much for the email, from the first conversation with your company until our drop off at Brisbane Airport your service was excellent. Well done. I would have no hesitation in recommending anyone to use your services. Hope to use them again. Best Regards,
- Guy Morgan, December 2007
Hi, Thanks for all your help, we had a quick, hassle free experience with your company, the staff were friendly & helpful. We will use Alpha again next year when we come over on holiday. Regards,
- Yolanda, December 2007
Hi Jacqui, I would like to thank you for the car it was excellent and you service and pickup from the airport was great. I found the booking process on the web a breeze and was extremly happy with the car and all of you team who were very polite and extremley help full. The car was great went well. Nice and clean when we picked it up and good for 5 people that was 3 adults and 2 children. Thanks and will definitley be using you again and passing your contact on. Regards,
- Paul, December 2007
We were very happy with our rental. The car and service were perfect. Rest assured I will be recommending your company to anybody travelling to Brisbane now and in the future. Regards and thank you again,
- Greg, December 2007
Thanks, The Hyundai Getz was a great choice for us-very economical, nippy and comfortable for driving around the Sunshine Coast. We've recommended you to friends who are regular visitors already. The pick-up & delivery service was excellent; a big plus when arriving tired and frazzled and also having to check in on return by 7am. Your driver was great, very punctual. Regards,
- Michael Anderson, December 2007
Dear Alphacarhire, Yesterday I took delivery of a Nissan Tiida for close to one month with your car hire company. I had found you through a simple Google search, and while your prices were comparable to one or two other discount car hire companies, the level of service and courtesy shown to me by your staff was what really made the difference. In particular, Janelle, on a number of occasions, was wonderful in all she did for me, and I can't thank her or recommend her highly enough. Yesterday, I was picked up from QUT by Scott, who was also efficient, courteous and made me very pleased with the choice I had made to rent with you. Thank you once again. I am a university lecturer dealing sometimes in Human Resource issues, and I know very well that staff such as these are worth their weight in gold. Best regards,
- Luke Stegemann, December 2007
Hello folks at Alpha Car Hire, We really appreciated the well presented new Kia Carnival for our family holiday on the Sunshine Coast this July. The prompt reply to our enquiry from your website was pleasantly surprising. The friendly and professional service from staff made the pick up from the Airport and drop off in town a breeze. We would not hesitate to recommend you to anyone we know venturing in your direction. Thanks once again,
- Walker family
Hamilton, New Zealand, December 2007
We found Alpha Car Hire to be great with very friendly staff. Have used Alpha a couple of times now and will certainly use again. Have not hesitation in recommending Alpha to anyone requiring a Rental vehicle. Regards,
- Donna & Irvine, December 2007
Dear Alpha, I was happy with the vehicle and the service was excellent. Will definitely use you again. Regards,
- Paul, December 2007