At Alpha, we aim to give excellent service to our customers each and every time. This is why your feedback is important to us. To ensure that our cars and service have the same standards of excellence in Brisbane, Gold Coast, Sunshine Coast, Moorooka, Dandenong, Melbourne, Sydney, and Adelaide, we've compiled all of your comments, questions, and feedback. Check out what some of our customers have to say about Alpha Car Hire below.
Whether you've loved the service or think we have a couple of things we need to tweak, keep us accountable by dropping a review on Google. Just click the green button below to write feedback to the Alpha Car Hire branch that served you:Brisbane Moorooka Gold Coast Sunshine Coast Sydney Melbourne Dandenong Adelaide
Thankyou very much, i found your service to be very good. The car was great. I will be coming back to you guys again next time i need to hire a car Thanks
- Jasmin Hinton, August 2009
Thank you for your follow-up email following a recent 1 week rental at Coolangatta. Website: Excellent website, easy to follow and immediate response to booking. Staff & Service: Very friendly and efficient service at Coolangatta depot (Paula Creagh) Vehicle: Clean and tidy vehicle Value: Very good value for money. Would recommend to friends. Regards
- Neil Ellis, August 2009
It was a pleasure to hire a car off Alpha and on my next trip to Brisbane I will definitely hire with your company. The staff were pleasant both when we picked the vehicle up and on return. A special thanks must go to the guy who picked us up and returned us to the airport a week later, he was extremely courteous and helpful, once again thanks and I will recommend to our friends travelling to Brisbane.
- Barry Martin, August 2009
We've rented from you twice and you guys are top notch. I'm always skeptical of lowest-cost options, but you provide low cost plus excellent service One of your van drivers
- Chris Bruce, August 2009
You should know that this is the second time I have used Alpha now, and we have had such good service on both occasions we will almost certainly use you again. Most of all we appreciate the no fuss, super fast service when dealing with the paperwork. Admittedly we came on a Sunday this time, but I'm sure we were in and out and away in our car within 15 mins this time. If I had been at London airport, or Rome, It would have taken 3hours. Really. As MacArthur said "We shall return". Regards
- Derek Cantelo, August 2009
I found the service provided by all Alpha Car Hire staff to be very courteous and helpful. I initially had some minor issues with the vehicle rented, but this was also sorted very quickly and professionally. The web site is very user friendly, and the thing I appreciated most was the follow ups to my initial enquiry. You were able to supply the same car as the
- Tony Cucchia, August 2009
Good morning Alpha car hire. Many thanks A great car A grate company see you again when fly back to Coolangatta from Asia . Many thanks
- Dean, August 2009
used your car service in Brisbane with my family. I enjoyed a lot. Your professional service was just unparallel. Price was very competitive and the people, who dealt with us were fantastic with good manner. I am sure in future I shall use your service and will recommend to others. Good luck.
- Ashis Roy, August 2009
Just wanted to say how pleased I was to use your rental company when having my holiday in Aussie August 09. The service was great from someone ring back after I made email inquiry for a price to matching the price I could get from another rental company. The staff when we arrived were helpful and friendly, giving ideas of where to buy petrol on my return trip. Thanks again for adding to our wonderful holiday time. I will look at using Alpha rentals again. Kind Regards,
- Greg Alford, August 2009
Hi Alpha Car Hire, Just a quick email to say thank you. Hiring a car from you was so easy and good value and no BS. We will certainly be using you again.
- Noel & Cheryll Livett, August 2009
I am more than happy for you to use my testimonial on your site. Jerry and the boys at your Hendra location looked after me exceptionally well. Great value for money thanks
- Lloyd, August 2009
When booking through the website, I found it to be easy to use. I was a bit hesitant to use a car hire company that was not at the airport at first but found alpha to be very efficient and reliable when picking and dropping us off at the air port. I have used them once before and recommended them to my parents to hire from and my parents were also very pleased with the service they received by the company. Great value. Thanks
- Leigh and Daniel, August 2009
I was very happy with the service I received whilst in Brisbane recently and found the prices to be very hard to beat. It was a pleasure and I will certainly be doing business with you again next time I head up that way. Once again congrats on the excellent service!
- Dana Pannowitz, August 2009
We thoroughly enjoyed our holiday in Brisbane and down the Gold Coast. We found Alpha extremely helpful with our initial enquiry via the website regarding hiring and pricing. We are not frequent travellers and are often unsure of the correct procedure regarding using the internet and how to book cars, travel and accommodation. The Alpha staff could not have been more friendly and we found the road directory book they put in the car to be extremely helpful and easy to follow. We would definitely book with them again. Many thanks for your friendly service.
- Lesley & Les Button, August 2009
I must say we were impressed with the prompt pick-up and drop-off to the airport, and the friendly service of your staff. The car we were supplied with was exactly what we wanted (as opposed to another experience we had at Cairns!), was tidy, clean and very economical to run. We will be returning for a short trip to Hervey Bay in December with friends and will definitely be booking a car through your company. Regards
- Monica & Mike Will, August 2009
Hi There, I am just writing to congratulate you on such a great car hire company. We hired a mid size vehicle from Coolangatta, after searching for car hire on the Internet. I found your website to be very user-friendly and was impressed with your follow-up call, where you offered us a deal that easily beat all the other quotes we had received from other companies. We were met at the airport by your friendly staff, and soon got into a nice new car and set off on our holiday. We had no problems at all with the vehicle, and received the same great customer service when we returned the car and is was time to go home.Thank you, we will see you next time we
- The Dabrowski Family, August 2009
Hi I found the location very convenient for collecting and returning the car. The car was in good condition and the service great. The man even gave me a lift to the the suncorp office around the corner. Thank you
- Tania, August 2009
We use rental cars for up to two weeks per month from April to December. This was the first time I have used an off airport rental car and I was pleasantly surprised at the experience. Pick up at the airport was efficient and faster than getting a rental car at the airport (where there is often a queue). The depot is close to the Gateway motorway so is very convenient and the car pick up was fast. The car was near new, in excellent condition with a full tank of gas. Staff were courteous and efficient and I felt well looked after. I will use Alpha again. Regards,
- Richard Burton, July 2009
My experience with Alpha Car Hire was very positive. Initially I chose Alpha based on the very competitive price that was offered to me. It was the cheapest quote I received on a new car. I was concerned that being off site of the airports (I used Coolangatta and Brisbane) might have proven complicated and time consuming. However this was definitely not the case. Your offices are located very close to both these airports and pick up and drop off was prompt and hassle free. It was actually easier for me as I did not have to negotiate the very busy and confusing car parks and roads at the airport terminals. The staff and their service was friendly, efficient and professional. I would not hesitate to recommend Alpha to my family, friends and colleagues. When next in Brisbane I will certainly use your business again. Thanks again and regards,
- Nance Storch., July 2009
The team at Alpha Car Hire Thanks for the follow-up guys, we would have no hesitation in recommending your business to friends, and we would certainly contact you next time we fly in to Brisbane.We found your staff to be friendly and courteous and the car provided was great! Once again, well done to all, keep up the good work! Kind regards
- Roger Hooker, July 2009
Would like to congratulate Alpha Car Hire on a smooth, trouble-free experience from beginning to end, topped with friendly and helpful staff - what more can you ask for?
- Pauline, July 2009
This was the first time we have been to the Gold Coast for several years, therefore I first experience with Alpha Car Hire. The vehicle they provided for us which needed to accommodate four adults and two baby seats was fantastic and very economical. We were picked up from the airport on our arrival and driven back on our last day. Great service also at the office and the cost overall was very reasonable. We will certainly rent with Alpha next time and will be recommending them to any friends all family members who may be venturing over to the Gold Coast.
- Roger McLeod, July 2009
Our recent hire of a manual Getz for 12 days was trouble-free and our return by the shuttle to Coolangatta Airport made for a very pleasant experience. Kind Regards
- Robert Aitken, July 2009
Hi I would like to thank the Brisbane Alpha Hire staff for their fast & frendily service. Our car was just right for us and was in top condition.. They were happy to give directions for our trip and to tell us about the new tolls. Pickup & drop off drivers were really nice . We will use again when we come to Brisbane.
- Lois, July 2009
I think your staff were very helpful and curtsies I found that your vehicles were well presented and maintained. Thanks again
- Gavin Hazledon, July 2009
Dear Alpha Cars, Thank you for your efficient and reliable service. I found your company to be very organised and accommodating. We hired a car on 2 separate occasions and it served our purposes well and was done quite seamlessly. Thank you and best regards,
- Liz Adorno, July 2009
Hi Just a note to thank you for your service and professionalism on our recent trip to Brisbane. Our experience in hiring a vehicle from your company was both painless and professional and we would have absolutely no hesitation in doing so again. The car was suitable and performed the task admirably. Once again, many thanks for playing your part in our wonderful experience. Regards,
- Garry, July 2009
I had a good experience with alpha car hire here in the new office at Tullamarine in Melbourne. Very happy with their service and very efficient staff. Thank you. I am happy with the rental rates also. Will definitely use you services again.
- Rona Ciego, July 2009
I recently hired a car with your company beginning of July. Everything went smoothly and the price was unbeatable. I have no hesitation recommending you to family and friends and am currently passing on your details to a family member who is bringing down the North Queensland boys soccer team and parents and they will be wanting approximately 7 vehicles with you. Not to mention I am coming back down to Brisbane in August and will be rebooking with you as soon as I know my dates. Thank you
- Tony Ford, July 2009
What a great company. I was surfing the net for 'reasonably priced' car hire companies and came upon Alpha which was just starting up in Melbourne that very week. As I go to Melbourne on a regular basis, I decided to try Alpha as my previous experience with a car hire company was way over the top. With all the added extras (which were not advertised when I booked the car by the way!) it came in at $509.00. For exactly the same amount of time with Alpha it cost me $167-00. We were picked up from the airport and taken to your rental site which was about a 6 minute drive away. On our return we just drove to the site again and were taken right to the front door of the airport terminal. I will definitely use Alpha again and will also recommend them to all family and friends. Great service. Great people. Great company.
- Antoinette Cameron, July 2009
Hi The car was good and exceeded our expectations. We will certainly recommend you to others. Thank you.
- George & Tony, July 2009
Alpha Car Hire has a strong customer service ethic, made evident in its friendly staff in the Brisbane office. Everything was clearly explained and the price was good too! Thanks
- Trevor, July 2009
Just a brief note (somewhat late!) to say thank you for the excellent car hire we completed on June 26th. The service was very good, car great and overall a nice experience - also the car hire provided excellent value. Many thanks
- Jeff Wilson, June 2009
The car and the service last weekend was spot on. I have hired cars from different companies over the years and stood around waiting for a pick up or a car to arrive. Everything was organized well and went very smooth. I have already recommended Alpha to friends that are travelling soon. Regards,
- Bruce Hay, June 2009
Good afternoon Guys Just a quick reply to say that we were very happy with the car that we hired from you and the service we received and would definitely recommend and use again on our next visit to Australia. Many thanks again
- Jan and Trev Shepherd, June 2009
Hi to all at Alpha Car Hire We recently hired a car from Alpha Coolangatta on the recommendation of our son. On arrival at the airport we were met by a friendly shuttle driver and taken to Coolangatta to pick up the car.The experience was stress free and staff were great. On leaving, we dropped off the car at the airport to catch an early flight. The use of the key box and instructions also made this stress free. From the information provided on the web site to the staff at Coolangatta made this an enjoyable experience. We would recommend Alpha Car Hire and not hesitate to use them again. Best Wishes
- Bev and Colin Arklay, June 2009
As a visitor from New Zealand it was refreshing to finally find a rental car company that actually adhered to all their promises as well being competitively priced.My wife, myself and my two grand children hired a Hyundai SUV for a week while visiting the Gold Coast. Have already recommended Alpha Car Hire to friends and travel agency.
- Rod & Trish Mahon, June 2009
Hi, thanks for another smooth, stress free experience with your company. This is the second year running we have used your services in Brisbane Airport. It's easy to enjoy oneself in sunny Queensland, but the quality of the vehicle and the ease of hiring from your company made the experience even more enjoyable. Thanks,
- Dave Lockyer & Family, June 2009
Our Gold Coast rental was everything that you promised- the service was efficient, timely, friendly and reasonable. Absolutely faultless- just what you hope for but rarely receive.
- John Trubnick, June 2009
I recently hired a car from you in Brisbane. I was impressed with the system you have adopted at the Airport. It saves hunting for a parked vehicle at unfamiliar Airport car park, and also the costs involved with Airport Parking. The Staff were great, the vehicle was clean and reliable, the inspection routine of the vehicle on pickup and return was good. I would definitely recommend you and look forward to seeing you again when I come back over. Kind regards
- Clive Ibbotson, July 2008
We would like to send a quick email to thank Jason and Mitch for the superb service that was offered to us last weekend when we hired our car. We believe that they went beyond the call of duty in dealing with us from explaining an anomaly in the quote through to cleaning the car windows. This excellent service means that we will consider Alpha car hire for all of our future trips to the Gold coast. Many thanks to you both, Regards
- David & Jayne, June 2008
I'd like to share my experience on Alpha with you. I used to hire from the companies at the airports, such as Budget, Thrift etc. This is the first time I hire from a company not stationed at the airport. I am happy with the Alpha experience and I'm quite prepared to recommend your company to my friends and families.
- Gavin Lee, June 2008
We had a very enjoyable stay in Brisbane. The service provided by your airport office was excellent. We appreciated the suggestion to upgrade to a larger vehicle for only A$5.00 per day. This made our travelling that much more comfortable. I am happy to recommend your company to any fellow New Zealanders. Regards,
- Dave, June 2008
Thank you for your professional and prompt service. After several enquiries and quotes I found Alpha Car Hire to be good value. And the convenience of your city location is great for someone like me who lives on the Southside and relies on public transport for getting around. Kind regards
- Adriana De Michiel, May 2008
Hi Guys, Just some feedback re your service and vehicles.. We could not fault you.. Very helpful staff... Great little car that was immaculate! We recommend you to our friends.. No one can match you for price and service!! With kind regards
- Neil McWhannell, May 2008
The service we have received from you on the occasions we have used your cars has been excellent and we have thoroughly enjoyed the driving the cars we have used (the latest lovingly nick named "Buttercup" - for obvious reasons). The cars have been presented in first class order and it has been a pleasure driving them on South East Queensland
- Tony & Bernice Dingwall, April 2008
Just thought I would drop u a line to thank you very much for the effort you went to sort my car hire out. Not just booking me with Alpha, but after the mess of this morning and giving me away to Priority. You are a dead set Gem. I will give your name out to my colleagues so you can sort them out on their travels. I can
- Ian Dennis, April 2008
This is the second time I have used Alpha Car Hire and once again they have provided us with excellent customer service and value for money! I will definitely use Alpha Car Hire for my next holiday and wouldn't hesitate to recommend them to anyone I know. Thanks
- Ruth ( Christchurch), April 2008
I wish to say the service was great, the rental rates are fantastic and make holidaying, which can be expensive, affordable to rent a car. My little yellow rental zoomed me around the city, suburbs and the motorway and was easy to drive and park. I have recommended your company to my friends and family. Your staff are very cheerful. Many thanks, and yes, if I
- Sharon Hatton, April 2008
Just wanted to say thank you for the wonderful service we received when we hired a car through your company recently. From the initial booking over the phone, to our airport transfer, and the excellent customer service we received when collecting and dropping off the vehicle....we could not have been happier. Everyone was very helpful and friendly and the car we were provided with was immaculate and a pleasure to drive. My partner and I would definitely recommend your company to family and friends and not consider using any other company in future. Many thanks
- Lucy Wearmouth and Liam Arnott, April 2008