At Alpha, we aim to give excellent service to our customers each and every time. This is why your feedback is important to us. To ensure that our cars and service have the same standards of excellence in Brisbane, Gold Coast, Sunshine Coast, Moorooka, Dandenong, Melbourne, Sydney, and Adelaide, we've compiled all of your comments, questions, and feedback. Check out what some of our customers have to say about Alpha Car Hire below.
Whether you've loved the service or think we have a couple of things we need to tweak, keep us accountable by dropping a review on Google. Just click the green button below to write feedback to the Alpha Car Hire branch that served you:Brisbane Moorooka Gold Coast Sunshine Coast Sydney Melbourne Dandenong Adelaide
We hired a car from you for our recent trip to Brisbane we arrived there at an un-godly hour on Monday 18th of January to be met by Chris who picked us up and took us back to the office. He was very professional in his manner and quickly sorted all paperwork etc for us; he then escorted us back to the freeway which we very much appreciated as we did not have a clue where we were going. Thankyou for a marvellous service it was very much appreciated after enduring 3 7 hour flights. Thankyou once again
- Sue Kelsey, January 2010
I found the service very efficient. I am particularly impress about you guys call up to follow up on my booking enquiry and that of course got my deal. The airport transfer and counter service were all good. Should I have another chance, I would definitely contact you guys and would not hesitate to recommend you to anyone I come across. Thanks
- Stephen Yii, January 2010
I would just like to take this opportunity to thank Alpha Car Hire for making our holiday car rental experience extremely simple and cost effective. The staff at the Coolangatta depot were very friendly and helpful and even though they were rushed off their feet when we arrived and departed, they made sure we were not waiting too long and were very polite and courteous at all times. It is difficult to find a company who provides a very cost effective product but maintains a high level of quality and customer service but I feel I have found it in Alpha Car Hire. Please pass on my thanks to the staff at your Coolangatta depot. Kind Regards
- Simon Ewen, January 2010
We have hired your cars on maybe six occasions in QLD so far. My husband and I are very satisfied with friendly and great service. There are no hassles and so far everything has gone well. Thanks Alpha team.
- Kathy and Tim Strickland, January 2010
G'day. Just used Alpha at Brisbane Airport and would definately recommend to anyone. The staff were great with my 4 year old son and the service was A+. I would suggest you give them a bonus for their efforts to ensure you retain these dynamic individuals. Thanks.
- Adam, January 2010
Hi, The staff at your Brisbane office were all friendly and offered above standard service, the car was perfect for our needs and the experience was great for all involved we will definitely use your services again. Thanks
- Delamont Family, January 2010
We were really happy with Alpha. We compared prices and cars online and were impressed with the value. Not only that, the service was spot on. We were picked up and returned to the airport with minimal delay, the staff were friendly and efficient (and Chris was particularly helpful). There was nothing we could fault and there is no doubt Alpha will be our first option whenever we travel. 10/10!
- Chris and Kris Ostrowski, January 2010
I rarely respond to feedbacks but I did enjoy your service and value for money car hire on my recent Brisbane trip. I have used other online sites for services but their promotions did not match reality but yours did. Thankfully Yours
- Larry Preece, January 2010
The staff (I dealt with 3) were extremely friendly and customer focussed. We had a very good vehicle which was clean and well maintained. Regards
- Jeff Vassallo, January 2010
We recently hired a car from Alpha Car Hire, for a holiday on the Gold Coast. Your staff were great and welcoming. Your transfer from the airport to your base was prompt. The car was new and fab! Your hire price was far lower than any other we had quoted. We would recommend you to family and everyone else. thanks so much
- Lisa, Jason, Jack and Max, January 2010
Hi my name is Melanie Hughes. I just rented a car from you Hendra office. What a delight that was!! Garth and his team are amazing. They are friendly, extremely helpful and great value for money. I would recommend their service to anyone. I will never look at another hire company again. Thanks again for your exceptional service. Kind regards
- Melanie Hughes, January 2010
Hi Alpha Team, I recently hired a car from you on 6th Jan 2010 for one day, having booked it through the website. I would like to congratulate you for the good service you are providing. Your website is an easy to navigate & use; your staff are friendly & eager to help; the car was ok; and overall it was a good experience and good value for money. You would be my first choice next time I need a car in Brisbane. With kind regards,
- Rakesh Bhandari, January 2010
Thank you. You are an excellent company and I shall certainly be using you again. Regards
- David Bosanko, January 2010
Hello Just wanted to let you know my rental from you went very well. The shuttle bus was very prompt at the airport pick up and drop off, the office staff were friendly and helpful and explained the changed road system clearly and the vehicle was in very good condition. I would hire from you again. thanks
- Ngaire, December 2009
We hired a car from you for 3 weeks at Xmas. We always use your company and recommend you to our friends traveling to Brisbane. Thanks for the service we always get from you.
- Richard, December 2009
Thank you for the great service. Your rates were great and you found me a car at short notice even though you didn't actually have one available when I first called. It was much appreciated as our car was being repaired and we desperately needed transport. It was also easy to extend the date of return which was great for us as the mechanic kept changing the date which our car would be fixed.
- Sandy, December 2009
We loved the car we had. Car was clean and responsive, staff courteous and pleasant. Would be pleased to use your company again and recommend to family and friends. All the best for the New Year.
- Roz Treslove, December 2009
Hi there Just like to say that we were very pleased with the car that we hired from your Company and the price that we had to pay for it over the holiday period. I will be sure in using your company when we require a car in Queensland again. We do pop over often as we have family in Brisbane. Thank you once again for your service.
- Barbara Langguth, December 2009
Hello, The service I received from Alpha was very good. The vehicle
- Peter Nichols, December 2009
Quite impressive customer service! We enjoyed the use of the cars over the Christmas holiday - they were really great, one was even brand spanking new. All for MUCH less than we would have paid - and have paid in the past - at one of the big name companies. We will be back.
- Charlie, December 2009
Good Morning, For the level of service given, standard of the vehicle and costs for insurance you would have to be way above you competitors. It was nice to pay a fair rate for a great service. Please stay operating as you are, you are a credit to the industry you are in. We wish you all a great XMAS and a Happy New Year. Cheers
- Mark & Michelle Thomas, December 2009
We hired a Getz for 2 days to visit friends in Toowoomba. The car was great to drive and only had 13 km on the clock, we used it all weekend. When we dropped off the car we were immediately transferred to the airport in the courtesy air-conditioned bus in less time than having to find where we should drop a car at the airport and get to the terminal. I would use Alpha Car Hire again and highly recommend to my friends. It is cheap and convenient and the cars are brand new! Well done
- Nicole Peel, November 2009
I found your staff to be very helpful and polite. The short trip over to pickup the car was not at all inconvenient. The ease of collecting the car only took a short time and I found myself to be in a very reliable vehicle. The return of the vehicle was also easy to do. Your staff were ever so helpful in getting back on my way without to much fuss and bother. Again I wish to thankyou for your service and utmost care taken and I would highly recommend you to any of my family and friends.
- Michael Laidlaw, November 2009
Hello, We were very happy with the Car and service we received. Your staff were very helpful and courteous at all times. Regards
- Ponjee and Rosemary Pearce, November 2009
Just a quick note to thank all the Alpha team for what we found to be a great service on our holiday trip to Brisbane and the Fraser Coast area. Our car was a new model Getz and it performed admirably. The shuttle bus service from the International terminal on our arrival, to the airport depot and the priority administration procedures given to us, despite the office being full of fellow customers was fabulous. Also the friendly reception received at the City depot on return and handover was excellent. We whole heartedly recommend your Companies services to fellow travellers seeking to rent vehicles for holiday or business use, at your competitive and economic rates. Count on us to use you again when we need a rental vehicle on future trips. Thanks again.
- Peter and Robyn Wilkinson, November 2009
Alpha's service was awesome, within 5 minutes of calling you from Brisbane airport we were on our way to your depot. And on the return at Coolangatta we were on our way to the airport within a few minutes. Your service was much cheaper than others, and the security deposit was much less. The car was great, nice and clean and no problems with it what so ever. Will definitely be using your services again and will most definitely recommend you to family and friends. Thank you!
- Katherine Field, November 2009
We were happy with the car and service. Will use again. Best prices in the industry for current model cars! Regards
- Garry & Raywyn McDonald, October 2009
Just a quick note to thank Alpha for their prompt service. I rang to be picked up from Gold Coast airport and the response was real quick. The driver and the staff at the office were very courteous and friendly. The car was nice and clean and we had no problems with it. Again on returning the car to the yard we were promptly driven back to the airport. Overall I was completely satisfied with the service offered by Alpha and will recommend you to my friends and anyone else for that matter. I also look forward to doing business with you the next time I come up to the Coast. Thanks
- Rupert Vella, October 2009
The website was easy to understand and gave all details required. The vehicle was spotless and in top condition, thankyou. Also, great value package and the staff were very friendly and helpful. I would like to thank you for assisting us to have a great holiday and would you please thank your staff.
- Sonia, October 2009
Hi Just a note to say a BIG thank you for the SUV we hired from you for our Australian holiday. The Service right from the first enquiry with you was excellent. You made everything so easy and the provision of the GPS was truly valued. We will pass on your business name to all our friends and will of course use you again when we next visit Australia. Best wishes to all your staff
- Mike & Bev Austin, September 2009
Great website, its extremely user friendly, good that you can do quotes on line and actually see what the cars are like follow up call was greatly appreciated. The follow up call from Rowena was one of the main reasons why i chose alpha that and the fact she price-beat. When we picked up car Michael was very helpful. Great very competitive and not afraid to price match. Probably wont even shop around next time just hire off you guys.
- Rachel & Alistair Lawson, September 2009
Hi everyone Our car hire with you was from your Gold Coast branch on Monday 1 June 2009 until Wednesday 10 June 2009. Sorry it has taken us so long to get back to you but Greg and I have only just returned from our trip overseas to see our daughter in the UK and had been to Queensland, to see Mum, before leaving. I would like to take this opportunity to say thank you for making the experience with your company so easy and enjoyable.The website was easy to navigate around and find what we needed for our trip. Also the staff, on the phone and at your site, on the Gold Coast, were really great. Picking up and dropping off the car was made so easy by the service provided by them all. We only needed a small vehicle, for the two of us, and the car we had was excellent and provided us with a fantastic value for money deal. Thank you once again and we will certainly be using and recommending your company to all our family and friends. Kind regards
- Gregory & Judith Rowe, September 2009
Hi ALPHA CAR HIRE, thanks for this opportunity to provide you with feedback on our recent car hire: WEBSITE - Easiest to use - we looked at probably 6 or more car rental website in Brisbane area. We found Alpha Car Hire the clearest, easiest and I think quickest to use. STAFF & SERVICE - Friendly & Courteous. The guys we dealt with on pickup & return were enthusiastic and helpful. They even dropped us off at the airport at nil cost. VEHICLE - Near new, went well, did all it was supposed to do. VALUE - Slightly better than the next best, and miles ahead of some of the other major rental car establishments. Thanks for contributing to an easy and very pleasant holiday. If the situation arises in the future we will be back to you guys - provided you stay the same! Thanks & regards,
- Doug, September 2009
Greetings Ivana, I am happy to respond with regard to your quality survey: I found your web page attractive, easy to follow and contained all of the information or where to find it, that I needed when seeking the information to hire a car. I had a number of telephone conversations with staff at your office and every time I was made to feel very welcome to have called and nothing was any trouble. I was delighted with the vehicle, it was extremely clean, ran extremely well, not a rattle anywhere and no smokers smell. Your rates are very competitive and I was happy to pay the rate you quoted and considered it good value. I will use your company again. Many thanks
- Cliff Miller, September 2009
Our experience with Alpha Car Hire was outstanding. The fact that we could be picked up from our hotel and taken to our hire car made the whole process so easy, as well as getting dropped back to our hotel on returning the vehicle. For a last minute booking the rates we paid were by far the best. Couldn't have asked for better customer service. We will certainly use Alpha Car Hire again!! Regards,
- Tracey, September 2009
Hi, We have just completed a wonderful three week holiday in Australia. One of the key decisions when planning this holiday involved the rental of a suitable vehicle as we have heard many horror stories about the trouble people have had with some rental companies. We decided to go with Alpha Car Hire and we are so glad we did. We received great service from our initial enquiry right through to being delivered to the door of the airport departure lounge. As a result, we would have no hesitation in recommending Alpha to our friends and family. Thanks for helping make our holiday so enjoyable
- Ruth and John Beehre
New Zealand, September 2009
Hi team at Alpha, We had a great time in Qld, and Alpha were great with their friendly very personal and caring service. They made us feel a part of the family. Would recommend Alpha Car Hire to anyone that wants a hassle free and easy rental policy. No hidden extras. Keep up the great team. Regards,
- Denise Smith, September 2009
Thank you for the excellent service we received myself and my friend Marion Wilson during a recent visit to Brisbane. We were collected from the airport without delay, whisked away to the office where our spotless car was waiting for us, and we were off on our way in no time. The office staff were friendly and put us at our ease, and the return of the car was just as efficient. We would use your company on our next visit to Brisbane, it will be a pleasure to use a family owned company like yourselves again. Thank you,
- Joan Woodward & Marion Wilson, September 2009
The service from your team was excellent as was the car, we also found your website a particularly easy one to navigate. We liked the method of returning the car at the airport, with the key lock box ( we haven't struck that with any other rental company) Once again we are very happy and will return in the future Yours,
- Tama & Kathy Wallace, September 2009
Just a few comments on my car hire last Sunday. I found the website easy to use even though I am of retired age. Staff and Service were outstanding and I would recommend them to others. The vehicle was late model, clean and immaculate. Hire rate was better than competitive and I certainly will use again when I need to.
- Fred Woods, September 2009
Hi, I was happy with your website, the service, the vehicle and believe we received value for money. We went with your Company because we had a personal contact from you from our initial website search. We come over to the Gold Coast frequently and will use you again. Regards
- Ian Bevan, September 2009
Thank you Alpha, We enjoyed using your Kia Rio car. A very nice car to drive, and we thought your Alpha service was excellent. Do you have car rental in Sydney or Melbourne, where we plan to go early next year ? Thank you,
- Elizabeth, September 2009
Hi folks will use your service again when next i am in Brisbane...I really appreciated the great client service from the staff - incredibly efficient and courteous. Any organization is only as strong as its culture among the staff...good on ya
- Trevor Fleming, September 2009
Your staff & customer service was excellent. We found the Web site easy to navigate & was user friendly. The whole experience represented value for money & we will be using Alpha on our next visit to the Gold Coast. The only concern related to the condition of the vehicle which had a front suspension noise & shutter at speed, requiring your urgent attention. Thanks again
- Graham, September 2009
We were very happy and had no problems.The person at the Call centre was excellent and sorted things for us. Pickup and drop off could not have been easier or more straight forward. The vehicle was as expected, clean and ran like a charm. Not a problem. I have hired Hundai Getz before from you and they are always the same. Easy to drive and comfortable for a small car. All in all no problems and one happy customer --- we will hire again from you when next in Australia. Maybe next year. Cheers
- Peter White., September 2009
was extremely pleased with the service offered from Alpha from beginning to end. I searched on Google, obtained a fantastic quoted price, was followed up by an emailed discount offer and the following day by a polite call at which point I booked and arranged suitable city pick up and airport drop off. Your staff were all courteous and extremely professional. I will certainly utilise your car hire service on my return Brisbane trips. Kind Regards,
- Dean Taylor, August 2009
Hello Thanks you for asking us for our comments on recent car hire. We were very happy with your service, would definitely use again an recommend to friends. Many thanks,
- Pauline Macleod, August 2009
hired a car for 13 days [10-08-09] the car was a Hyundai Medium size car. Kind regards
- Bob Yellowlees, August 2009
We wish to record our total satisfaction with the hire of the Hyundai Accent during our recent holiday to the Sunshine and Gold Coasts and Brisbane. From our initial enquiry and response from Bridget and taking delivery from Jerry we found the experience courteous and worthwhile. On previous visits we have relied on friends and public transport but this has proved so convenient that we will obviously take advantage of your cars on future occasions and will be happy to recommend you to others visiting Queensland. You helped make our holiday a success - thanks. Yours faithfully
- Malcolm & Margaret Munro, August 2009
Thank you Alpha for a stress free car hire. Alpha came out on top with comparison to other car hire services! Alpha's rates were very reasonable and the car was an absolute pleasure to drive. Plus they went out of their way in helping me with directions and even took me home after I dropped the car off. I would definitely use Alpha again! Thanks
- Zahra Hopkins, August 2009