At Alpha, we aim to give excellent service to our customers each and every time. This is why your feedback is important to us. To ensure that our cars and service have the same standards of excellence in Brisbane, Gold Coast, Sunshine Coast, Moorooka, Dandenong, Melbourne, Sydney, and Adelaide, we've compiled all of your comments, questions, and feedback. Check out what some of our customers have to say about Alpha Car Hire below.
Leave a Google Review

Whether you've loved the service or think we have a couple of things we need to tweak, keep us accountable by dropping a review on Google. Just click the green button below to write feedback to the Alpha Car Hire branch that served you:

Brisbane Moorooka Gold Coast Sunshine Coast Sydney Melbourne Dandenong Adelaide
alpha car hire - reviews on google
alpha car hire - write a review on google
Rating: 4.3/5 based on 3808 reviews.

Helpful, kindly staff provided excellent service and a clean near-new car. Return time was important and they got us into the shuttle bus and back to the airport in plenty of time for the flight. Thanks very much to each.

- Judith, August 2016

Great, quick service & friendly,helpful staff.

- Tammy, August 2016

Very good!

- Peter, August 2016

Really pleased with hire. Will be back next year.

- Gary, August 2016

Excellent customer service. I haven't gone to anyone else since I started with Alpha

- Talana, August 2016

Hi, I found the overall experience with Alpha rentals excellent and have already recommended them to a friend who will be visiting the gold coast later in the year!

- David, August 2016

Yes, very happy with everything, I would recommend Alpha to our friends.

- Stefano, August 2016

Very pleased with Alpha service and vehicle. I'll book you next time I need a car. Thank you Melbourne Airport Alpha staff!

- John, August 2016

Fantastic service thanks mattsusie

- Susie, August 2016

Great service and staff. I am a frequent user now and will definitely recommend to family and friends.

- Pat, August 2016

We had excellent service from Lauren, she was very friendly and helpful. Lauren had a very difficult customer while we were waiting we commend her on the way she handled the situation. She remained calm, friendly and very efficient the entire time which anyone would normally struggle with.

- Robert, August 2016

A pleasant stress free experience and very conveniently accessed to our rented apartment at rainbow bay. Thank you

- Carol, August 2016

Excellent service

- Michael, August 2016

Think it was the website I booked on, if it wasn't I checked the price on the website and then phoned up. Fast to check us in and then whiz us off to the airport, which is what you want. Then coming home a friendly voice on the phone and a shuttle here in no time at all with another friendly member of staff. And of course our car sitting waiting for us, facing the right way and easy to drive out. Great service all round.

- James, August 2016

Very good service.

- Paul, August 2016

Very happy with the service & price, will use again.

- Christene, August 2016

We decided to ask Alpha to look after the car on two stints: one in june for 10 days and the other from mid-july until the end of the month. We did this so that we wouldn't have to ask family or friends to look after us; one of our trips had a very early morning takeoff. We found the Alpha people to be extremely helpful and the two experiences went off seamlessly and satisfactorily. We thank, sincerely, everyone at Alpha for their kind and friendly help.

- Gary, August 2016

Thanks guys. You provided a great service.

- Dean, August 2016

Everything went like clockwork. Alpha took the stress out of parking and the price was great. Highly recommended.

- Julie, August 2016

Excellent service.

- Julie, August 2016

Everyone at Alpha we dealt with was very helpful, and the staff went out of their way to help when my husband became unwell and had to change plans. We couldn't have asked for anything more from them and highly recommend them to anyone - the service was outstanding, the car clean and problem - free, and with all this the costs were low! Even the security deposit was released in full within a few days without any issues so we have to say we just couldn't fault them, it is so refreshing to find such a good company who care about the clients. Well done team!

- Arthur, August 2016

Lee was top notch... With all that experience, he knows the game is all about service & repeat business

- Michael, August 2016

Very satisfied overall and will be booking again next year.

- Tom, August 2016

Keep up the good work - thank you!

- Susan, August 2016

The staff at coolangatta were exceptional. Very courteous and friendly. I will be using Alpha rentals again and recommending Alpha to friends and family. Once again thank-you for a trouble free rental.

- Alan, July 2016

The lady we dealt with was very professional, efficient and informative at Tweed Heads office.

- Michelle, July 2016

Good price, good car, good service!!!!

- Alexander, July 2016

I will be rebooking for rental with you again in the next fortnight, service was amazing, in being given a manual car, which I would have coped with but would have been detrimental to my mental health lol, it was quickly changed to an auto car, with no hesitation, excellent service, thankyou

- Skye, July 2016

Everything went really smooth, picked up within 10mins of getting our luggage, given maps and good directions to where we were going. Drop off was just as smooth. Highly recommend this company in Adelaide. Customer service was excellent.

- Jeanette, July 2016

Very helpful and friendly staff at the Adelaide office.

- Karin, July 2016

Found staff all excellent - far superior to Europcar - Alpha staff actually talked & asked what you planned to do on visit and remembered you on drop-off

- Bruce, July 2016

Really pleased with everything and everyone, this is the second time I’ve used Alpha and will use them again in the future. Thanks Nikki and to Jamie who matched a lower quote.

- Vincent, July 2016

My experience with Alpha, previously smile, has been a very, very pleasant one. I would not hesitate to recommend them!

- Denise, July 2016

The car took us from Sunshine Coast to NSW without a hitch & so economic on petrol. Easy to drive & park - would definitely recommend & have done already

- Ray, July 2016

Everything was great again, thanks!

- Stephen, July 2016

Great service, pickup and drop off from the airport was very easy.

- Cindy, July 2016

Very happy with everything. A pleasure to do business with you.

- Chris, July 2016

I thought the whole process was great and it was certainly cheaper than the 'big name' car rental firms' quotes. Well done and I certainly plan to use Alpha again. And good luck with the integration of the smile group too!

- Jim, July 2016

Friendly service and time for processing of the car (out/in) was very good.

- Greg, July 2016

Alpha has excellent customer service!

- Maryann, July 2016

Truck was great - just what I needed and very reasonably priced.

- Mike, July 2016

Great service received will definitely be using Alpha again.

- John, July 2016

Great service from the Brisbane Airport Team!

- Brad, July 2016

The girls were amazing in that office. They should be proud of themselves.

- Scott, July 2016

Good value for money. Very happy and will be back. Cheers!

- Wayne, July 2016

1st time user. I will book only with Alpha if possible in the future.

- Dean, July 2016

Great service.

- Jason, July 2016

A great vehicle with fast no fuss experience. And loved the pick up drop off at the airport service. Fantastic.

- Glenn, July 2016

Great service and experience as always! Thanks guys!

- Scott, July 2016

The service was fantastic and the process from melbourne dropping off our car in the airport carpark, to getting shuttles to and from the airport, and the service and support getting the hire car was all seem less, and made our holiday really enjoyable. Thanks again!

- Kerry, July 2016