At Alpha, we aim to give excellent service to our customers each and every time. This is why your feedback is important to us. To ensure that our cars and service have the same standards of excellence in Brisbane, Gold Coast, Sunshine Coast, Moorooka, Dandenong, Melbourne, Sydney, and Adelaide, we've compiled all of your comments, questions, and feedback. Check out what some of our customers have to say about Alpha Car Hire below.
Whether you've loved the service or think we have a couple of things we need to tweak, keep us accountable by dropping a review on Google. Just click the green button below to write feedback to the Alpha Car Hire branch that served you:Brisbane Moorooka Gold Coast Sunshine Coast Sydney Melbourne Dandenong Adelaide
Very happy with Alpha Car Hire and whenever I come back to the Gold Coast I will be hiring a car from you again :)
- Vicki, November 2011
As I made the booking from overseas and had only read Internet comments on the company without actually knowing it myself, I was more than pleased to find out that everything was the way I had hopped, the car was great, brand new and really clean, the lady at the office desk was extremely efficient and friendly, the whole transaction was extremely simple and straight forward, the GPS worked really well and just the overall impression was a really good one. Thanks a lot!
- Silke, November 2011
Awesome company to deal with. Best customer service ever. Can't wait for my trip down south again. You guys should setup in Mackay. You would kill it!
- Scott, November 2011
All staff very helpful, will be happy to rent again, both in Melbourne and Brisbane.
- Jennifer, November 2011
Very happy with the service and vehicle we hired. Reasonable rates and all options were explained very well. We would recommend to others.
- Glenn, November 2011
I have used Alpha twice in Melbourne and once on the Gold Coast and can't speak highly enough of the staff and value for money. I will only ever use Alpha Car Hire when I travel interstate. Thanks so much :o)
- Kathryn, November 2011
Thoroughly enjoyed the experience. Didn't think it would be so easy. It was the first time I have hired a vehicle. Keep up the good work.
- John, November 2011
Great service, keep it up, I will definately be using you again. Loved the quick pick up and all very hassle free. Good rates too. Thank you.
- Sonja, November 2011
We appreciated the little time it took to obtain and drop off the car. Car drove smoothly and we certainly enjoyed the free upgrade to a larger car. Thanks.
- Patrick, November 2011
Your team at Gold Coast are wonderful. Our plane from Newcastle was running 6 hours late, and they were very plesant and helpful both times I rang to let them know about the delays. Once we arrived, they were there waiting, took us back to the yard, and we were dealt with very well. Car was awesome! Would highly recommend you.
- Amanda, November 2011
We have rented from your company before and been very happy with service, and vehicle, I have already recommended your company to several friends
- Lorraine, November 2011
Very happy with the service and value for money and would use Alpha again next time at Gold Coast airport.
- Therese, November 2011
Nice to be looked after so well. I am glad to be a return customer of your business. I will use Alpha again. Thankyou
- Terence, November 2011
Keep up the good work! Great deal as well as terrific service. Thanks!
- Sarah, November 2011
After the initial miscommunication on MY behalf might I add, it was a fantastic experience and as it was my first time hiring a car i would not hesitate to hire through ALPHA again or to recommend it to family and friends
- Meagan, November 2011
I would like to thank Alpha Car Hire for there service that they provided. The car that I hired was fantastic.
- Donna, November 2011
First time I've hired a car.. Very easy and the cheapest I could find.. well done Alpha!
- Karli, November 2011
Your staff at Fortitude Valley were great. We really appreciated that they came to our hotel and picked us up and then collected the car from the hotel afterwards. Car was fine - clean, tidy and good to drive.
- Mike, November 2011
This is the second time we have used your service and will definately be using it next time we require a hire car
- Ross, November 2011
I have hired from Alpha (Brisbane airport) approximately twenty times during the last 3 years and have never experienced a problem. Alpha is a value for money, efficient well run organisation.
- Joseph, November 2011
Second time we have used Alpha in the last 2 months. Both experiences were great. Have recommended to other travellers already. Staff went the extra mile on my first trip when I left my gps unit in the car and managed to get it to me at the airport before my flight left. Thanks so much. Having an upgrade to a brand new vehicle this time made for a great time in Melbourne with the family. Will use you in the future. Thanks for being a great company with friendly staff.
- Tony, November 2011
Vey happy with the fast service, Friendly staff. A pleasure to do bussiness with, will hire again from you.
- Rosalie, November 2011
Good good gooood !!!!!
- Philip, November 2011
Now hired from Alpha 10 times and will continue to do so.
- Paul, November 2011
This was the second time I have hired from your firm, and would have no problem doing so again.
- Barry, November 2011
Thanks Alpha, you made our trip EAAASSSSSYYYYY!!!
- Kylie, November 2011
I was very impressed by the whole experience, the staff were very helpful and easy to hire through. I will be recommending the service to friends and family. I will defiantly be using your service again.
- Rachel, November 2011
Made my weekend so much easier :)
- Cherelle, November 2011
Loved the shuttle to and from the airport, not being a city girl myself, found it easier than finding my way through the mayhem of the airport itself. I was overall quite satisfied with the service and car. Thanks
- Tracey, November 2011
Always as pleasure ... Will repeat business on my next visit for sure. The young lady at the reception when I dropped off the car was very accommodating and efficient ... super friendly too !!! Thank you and see you again soon
- Julienne, November 2011
Much cheaper than the other car hire services. The only difference was that you had to go by shuttle to your service centre but the shuttle service was very efficient. I would definitely use Alpha again.
- Cheryl, November 2011
Second time we have used your company. Fantastic service! Thanks, see you next year!
- Karl, November 2011
Service was very prompt and efficient. On our arrival back at the depot, the bus to the airport was waiting and we were fast-tracked to enable us to take the bus. We have used Alpha in Brisbane on other occasions and also found the service very good. Thanks.
- Darryl, November 2011
Great experience, swift processing and excellent service. Thanks guys
- Matt, November 2011
Very satisfied with the service and the quality of the car. I will definitely come back to Alpha for my next trip in Australia. The guy was thorough when I went to collect the car and went into details when we were checking for dents and damages before we head off. That kind of action seem very customer-oriented to me as he checked off for every little, minor dents so we won't be accounted for once we return it. Well worth the value and like the lady who called me to offer me discount. I love discounts plus good service.
- Carolyn, November 2011
Matt was AMAZING he saw to every detail and accomodated us even when we were running late, lost and stressed! Thanks so much we will def use you again and recommend you to anyone travelling there!
- Melanie, November 2011
The total business transaction, was won that your company should be very proud of.
- Terry, November 2011
The girl at the front desk was very friendly and the man who brought us to the car was very nice also. Great experience.
- David, November 2011
The customer service was great. Will definitely be hiring from you again! :)
- Mehjabeen, November 2011
I was very satisfied with the prompt and easy service of Alpha! I had never rented a car before and it was so easy, I will only be using this company and recommending to others. Thank you
- Lindsey, November 2011
Very pleasand & helpful staff at reception and in the courtesy bus.
- Julie, November 2011
I love the service provied from you company. With kids it makes it more easy and fast service once again I am happy to recommend any one to friend and family.
- Rehana, November 2011
I didn't wait for shuttle it was there when i walked outside. Both shuttle drivers Iexperienced were amazing friendly people and a credit to the company - in particular a big American bloke who actually turned the bus around because I left my mobile phone at the depot. I received speedy, friendly & value for money service and would be happy to highly recommend Alpha to everyone. Thank you for making my holiday just that little bit easier.
- Beth, November 2011
This was the 4th time we have used Alpha and we will certainly be coming back.
- Phil, November 2011
Very pleased with Alpha - staff were all friendly, service was quick and easy and we will definately use again next time we visit.
- Emma, November 2011
The car suited our needs and we appreciated having a reliable vehicle.
- Aaron, October 2011
Competitive pricing and recommendation from father helped us choose Alpha. Thanks for a positive experience.
- Colin, October 2011
It was a perfect vehicle for a perfect holiday.
- Patrick, October 2011
If you could just make driving on Brisbane streets as easy as dealing with Alpha that would be great.
- Joan, October 2011
Nice service with nice people. Very helpful.
- Danny, October 2011