At Alpha, we aim to give excellent service to our customers each and every time. This is why your feedback is important to us. To ensure that our cars and service have the same standards of excellence in Brisbane, Gold Coast, Sunshine Coast, Moorooka, Dandenong, Melbourne, Sydney, and Adelaide, we've compiled all of your comments, questions, and feedback. Check out what some of our customers have to say about Alpha Car Hire below.
Whether you've loved the service or think we have a couple of things we need to tweak, keep us accountable by dropping a review on Google. Just click the green button below to write feedback to the Alpha Car Hire branch that served you:Brisbane Moorooka Gold Coast Sunshine Coast Sydney Melbourne Dandenong Adelaide
Very courteous staff, efficient and obliging. Will recommend to friends and will use you service again
- Terry, June 2012
My niece deanne booked the car for us, and she was very happy with your service. I was also impressed with your service. Thanks and you will def see us in the future.
- Kosema, June 2012
Great little car,good rates and very professionally arranged handled by jelena at avalon airport. Thanks.
- Peter, June 2012
All went smoothly...The car was fantastic... I'd certainly use Alpha car hire again!
- Linda, June 2012
Fantastic value, much easier car rental than other companies.
- Scott, June 2012
Extremely friendly and helpful
- Malcolm, June 2012
The guy that I dealt with was very nice and explained things to me easily and helped me out a great deal.
- Liathan, June 2012
Darren was very informative and helpful. Minimum fuss and very friendly.
- Ben, May 2012
Really great experience - especially the ease of return to Brisbane city.
- Taryn, May 2012
Awesome customer service, especially shuttle driver who made the short trips very enjoyable and friendly! Would definitly recommend to friends and family, very competitive rates and choices of vehicles. Will be renting again in the near future. Thanks again for your proffessional but personal service.
- Mat, May 2012
It was amazing service and very reliable car. A+++ I would recommend to everyone.
- Steve, May 2012
2nd time we have been with Alpha would do it again
- Moira, May 2012
Flawless from start to finish. I walked onto the pick up bus from the plane - literally! The car was waiting for me and I was on the road before I knew it. Brilliant service - nobody does it better!
- Judy, May 2012
Helen at the service desk in melbourne was fastastic, very helpful and friendly. Also your phone staff when needing to change times of return were incredible. Thank you, I'll tell all my friends that travel to melb or bris.
- Anthony, May 2012
Courteous, efficient service. Vehicles are well maintained and clean. Have rented from Alpha in the past and will do so in the future.
- Hermann, May 2012
We have rented through Alpha many times now and have never been anything but impressed by the level of service and fantastic prices! We would not rent through anyone else and have recommended your service to many friends and family. Keep up the good work!
- Susan, May 2012
Excellent service - very happy with the rental.
- Liam, May 2012
Miriam in the call centre was excellent on the phone when I called to book my truck to move house. She was very friendly and, while maintaining a professional & efficient approach, had me laughing for alot of the call. She was able to make specific requests for me in the booking notes for the truck. I then got a follow up phone call from cassandra to confirm my booking requests 24 hours before I was due to pickup the truck. Such a personalised service was excellent and was matched with probably the best/newest truck I have ever hired. I have referred Alpha to other family members in the past & will continue to recommend Alpha to anyone wanting to hire a car or truck.
- Joel, May 2012
Very happy,thank you.
- Mathew, May 2012
Efficient! Friendly & great value! Please pass on my regards to your team at melbourne airport!
- Hanh, May 2012
Thank you Alpha car hire we had a great holiday and our getz was just perfect
- Peter, May 2012
Very pleased with your service friendly staff
- Chris, May 2012
Overall everything was great, couldn't be better.
- Khilea, May 2012
We found your staff very friendly, and helpful with directions when we got lost. We had a very quick turn around on dropping back the vehicle which was excellent or we would have missed our flight, (our fault).
- Julie, May 2012
I was most impressed with the excellent, prompt, polite service I received both when I collected and returned my vehicle. Thank you Alpha!
- Sarah, May 2012
Works like clockwork every time. We hire quite often in melbourne preferring to hire rather than buy a car. Our details are always on file and the system confirms what is booked over internet.
- Andrew, May 2012
I was very impressed by the cutomer service from the lady at the desk in melbourne, as she could not do enough to help me, please pass these comment to the lady at melbourne please. Thank you again.
- Alan, May 2012
First time experience with Alpha and everything went smoothly. We used to rent from the 'bigger' players for our cars in gold coast but now I think we have found a company just as good and we will be able to cut our rental costs significantly without compromising service or standards. Well done Alpha car hire!
- Michael, May 2012
Courteous, reliable and friendly and helpful staff.
- Walter, May 2012
Always enjoy dealing with Alpha - the staff are friendly and do not try and pressure you. Will use Alpha every time I am in qld. Have always recommended Alpha to people we know who are visiting qld and need a car.
- Craig, May 2012
Very friendly staff.
- Jenny, May 2012
Excellent service from the moment we first enquired until the moment we left. Great car. Extermely happy with the entire experience. Have already told others and would not hesitate to recommend.
- Shane, May 2012
Awesome car, great service, extremely friendly and helpful staff. Picked up and dropped off straight away (the bus was waiting for us both times!) experience could not have been better - I will certainly recommend you to all my friends (and have already done so)! While we were loading into the bus at the airport I heard 2 disgruntled passengers from another company complain that 2 Alpha buses had been there in the time they were waiting for theirs to come.
- Kasadevi, May 2012
You were recommended by a friend that had hired a car through you. We also were very happy with the car and your service. We collected the car from your Brisbane airport office which we found easily with the instructions you gave us. The staff were very friendly and helpful. We dropped the car back to coolangatta airport which suited us perfectly. All in all, a very easy, no-fuss, enjoyable experience.
- Anna, May 2012
Pleasant service. The car was fit for purpose. Thank you
- John, May 2012
Very satisfied guys,I will definitely call you again when needed. Thanks
- Martin, May 2012
Were extremely happy with Alpha and would use them again both in melbourne and Brisbane. Rates were great and vehicle suited our needs
- Jan, May 2012
As always, I had a great experience with my car hire. Darren at fortitude valley helped me get my car switched out quickly when I wanted to extend my rental on a car that wasn't available. I will continue to hire cars through Alpha.
- Cynthia, May 2012
Good service. Much cheaper than the rest but same quality car.
- Jessica, May 2012
Alpha was very professional in their car rental service to us.
- Anne, May 2012
Thank you for a great car rental experience. Everything ran smoothly from the moment I booked the car online to the shuttle bus drop off at the airport.Every staff member that I encountered was friendly and efficient at the task they were performing. I will definitely use Alpha agian when in melbourne. Regards peter
- Peter, May 2012
Very happy with the service and importantly, got the type of car that was requested, unlike on some occasions with other hire companies where the vehicle was completely different and inappropriate for the group of us travelling at that time. Overall excellent service and staff were excellent, friendly and helpful
- Allan, May 2012
Very reasonable rates and a pleasant check in procedure by the girl working on saturday morning 12 may 12 in melbourne city.
- Nigel, May 2012
Excellent service and info from staff at the gold coast office. Impressed that they rang me personally following my initial on line inquiry and gained my patronage. Great price but it was the friendly service that made this hire worthwhile. Yes, I will use Alpha again and have already recommended to friends in melbourne and qld.
- Garry, May 2012
I am a repeat customer and will be hiring Alpha cars whenever visiting Brisbane which is about 4 times a year. One of your phone consultants, vanessa I think, arranged a great deal for me with pick and drop off tims to suit me. Because of traffic I dropped the car back 15 mins late and it was no hassle. Keep it up. Terry
- Terence, May 2012
We have used Alpha rentals twice now and are very happy with the service and value for money will certainly be back next time we visit queensland
- Glenn, May 2012
Excellent service, great friendly helpful staff. Will definitely use Alpha car hire again.
- Rob, May 2012
Good value and friendly helpful service
- William, May 2012
Impressed with availability and range of cars, price very competitive.
- Johanna, May 2012
You provided an excellent and prompt service. Your staff were very friendly and helpful. Had to get cigarette lighter fuse fixed down at coolangatta but again excellent service and friendly helpful attention to the problem. Extremely happy with the car. Highly recommend you to others. Thankyou.
- Simone, May 2012