Can I check rates without making a reservation?

You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details, simply continue by pressing the “Book Now” Button.

How will I know my reservation is confirmed?

At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

Can I extend the rental duration?

Extending the rental duration is possible at the time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

Is it possible to cancel or modify my reservation once it is confirmed?

Yes, it is. Please contact our Reservations Staff, and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492

Can I pay for my reservation online?

Yes, you can. When you complete your reservation, select Pay Now to process your payment on the spot.

Do you offer long term rental options?

Yes, Alpha Car Hire offers medium and long-term hire agreements. These are costed on a case-by-case basis. Please call 1300 227 473 for a quote on a long-term hire.

Can I use another persons Credit Card to pay for my rental?

Yes, however, the person with the credit card must be on the Rental Contract as the main driver, so they will need to have a current open driver's licence written in English.

Do we charge cancellation Fees?

Alpha Car Hire Trading Pty Ltd reserves the right to charge a minimum cancellation fee of $75 if cancelling within 72 hours of collection.

What happens if I return the vehicle late?

If the vehicle is returned up to 1 hour late, one-third of the rental will be charged. If it is returned greater than two hours late, two-thirds of the rental will be charged, and if returned three hours late or more, then a full day's rental is charged.

In the event of an accident what am I liable to pay?

Please refer to our Car Hire Terms and Conditions

What methods of payment do Alpha Car Hire accept?

Alpha Car Hire Trading Pty Ltd accepts cash, EFTPOS and most major Credit Cards including Visa, and Mastercard. Alpha Car Hire Australia Pty Ltd does require that the main driver on the vehicle holds a current credit card for bond purposes. Unfortunately, we do not accept Amex or Diners cards.

Do I need to check the condition of the vehicle prior to leaving the keys at the counter?

Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at the time of pick up) you have to inform the Alpha Car Hire employee for joint examination. You will also receive photos of your vehicle by email upon collection. Please refer to the Alpha Car Hire Fair Wear and Tear Guide.

Can I return the vehicle outside the location operating hours?

Yes, you may return your vehicle when the Alpha Car Hire location is closed if prior arrangements have been made. The vehicle will remain your responsibility until it has been checked by a representative of Alpha Car Hire.

Where can I not drive the rental vehicle?

You may drive an Alpha vehicle in most states and Territories however travel is not permitted into or out of the Northern Territory, Western Australia and Tasmania. Travel to any destination via barge or ferry transport is not permitted. Vehicles cannot be driven on unsealed roads or in snow.

Do I need to have an International Drivers Licence?

If you will not be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.

Can I tow using an Alpha Car Hire Vehicle?

No, an Alpha Car Hire vehicle cannot be used to tow or push anything, this forms part of the rental terms and conditions.

How many free kilometres per day?

Unless otherwise specified, the following FREE Kilometres apply to all passenger vehicle classes: 500 Kilometres free per day Unless otherwise specified, the following FREE Kilometres apply to all commercial Vehicle Classes: 100 Kilometres free per day, or you may negotiate your requirements to suit your needs at the time of booking extra kilometres are charged at 32.5 cents per kilometre.

What age do I have to be to rent a vehicle?

The minimum age for all drivers is 21 on a full licence. Drivers aged 21 to 25 are restricted to a compact or intermediate car. Drivers must be on a full licence, we do not hire to provisional drivers. All Drivers under the age of 25 are subject to an additional daily surcharge of $28 inclusive of GST, this will reduce the standard excess to $1,100

Can anyone other than myself drive the car?

Nobody can drive an Alpha Car Hire Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

If I lock my keys in the vehicle am I covered by Road Side Assistance?

No, Roadside Assistance does not cover non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. You can however purchase our Roadside Assistance Cover which will cover you in the event of any non-mechanical callouts

Do you offer car rental in other Australian cities?

For our full list of locations please select the locations tab on our website.

How does Alpha Car Hire protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Does Alpha Car Hire offer one-way rentals?

We may offer one way rentals. Please enquire through our reservations centre on 1300 257 473

Do you hire baby capsules?

No we do not hire baby capsules but we have a limited number of forward and rear-facing baby seats and booster seats available upon request

Good Food & Wine Show 2017

Wine and Dine at the Good Food & Wine Show 2017

May 12, 2017

Posted by: alphacarhire

No Comments

It’s no secret that Aussies live for wine and good food – it’s pretty obvious since Australia holds a lot of food and wine festivals, and the Good Food & Wine Show is one of them.Held in Melbourne every year, the festival features local and international exhibitors, showcasing exquisite wine and food for the Ozzies to taste and experience.

The event will be held at the Melbourne Convention & Exhibition Centre from June 2 – 4, 2017. Planning on going with your friends or family? Then do not forget to get a car hire in Melbourne for easier navigation around the city.

The Most Awaited Events

1. The Riedel Drinks Lab. Up for some wine tasting classes? The Riedel Drinks Lab will give FREE wine tasting classes in conjunction with Spielegau. They will have a max of four sessions a day, and you can expect to learn more about wine while being able to taste some of the best from all over the country.

2. Vinomofo Blind Drunking. They are known as the wine-loving mofos, and they are notorious for doing blind tastings, at-show offers, and explicit wine education. They are one of the coolest wine club today, so make sure to visit their booth during the event.

3. Tucker’s Natural Cheese Alley. In love with cheese? Well, who isn’t – I know I surely am! Whether it’s cheddar, goat’s cheese, brie, camembert, blue cheese, or mozzarella that you love, Tucker’s Natural Cheese Alley has it all for you. They will be giving some samples away, so you can taste some first before deciding to buy. There will be exclusive show specials as well, so make sure to stay tuned in for that.

4. The Smelly Cheese Project. With its cheeky name, you’re sure to remember this one. Valerie Henbest, The Smelly Cheese Shop’s resident cheese expert, will take you on a journey that will make you learn about different cheeses. Her masterclass will include up to four servings of cheese, accompanied by wine.

5. Wine Selectors Cellar Door Sessions. Get a taste of Australia’s finest wines by heading on to the Wine Selectors Cellar Door Sessions. They’ve got wines from the Yarra Valley, Clare Valley, McLaren Vale, Barossa Valley, and more.

If you’re interested in attending this event, then you better get your tickets now and call our car rental in Melbourne at 1300 22 74 73 or NZ 0800 445 492 to reserve a car today. We are sure you are going to love the wine and food, that you’d wish it would never end! If you are the designated driver, then it would be best for you to steer clear of the wine and beers and just fill your stomach with all the food available at the event. Have fun, and we will see you there!

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Wine and Dine at the Good Food & Wine Show 2017

The Most Awaited Events