Can I check rates without making a reservation?

You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details, simply continue by pressing the “Book Now” Button.

How will I know my reservation is confirmed?

At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

Can I extend the rental duration?

Extending the rental duration is possible at the time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

Is it possible to cancel or modify my reservation once it is confirmed?

Yes, it is. Please contact our Reservations Staff, and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492

Can I pay for my reservation online?

Yes, you can. When you complete your reservation, select Pay Now to process your payment on the spot.

Do you offer long term rental options?

Yes, Alpha Car Hire offers medium and long-term hire agreements. These are costed on a case-by-case basis. Please call 1300 227 473 for a quote on a long-term hire.

Can I use another persons Credit Card to pay for my rental?

Yes, however, the person with the credit card must be on the Rental Contract as the main driver, so they will need to have a current open driver's licence written in English.

Do we charge cancellation Fees?

Alpha Car Hire Trading Pty Ltd reserves the right to charge a minimum cancellation fee of $75 if cancelling within 72 hours of collection.

What happens if I return the vehicle late?

If the vehicle is returned up to 1 hour late, one-third of the rental will be charged. If it is returned greater than two hours late, two-thirds of the rental will be charged, and if returned three hours late or more, then a full day's rental is charged.

In the event of an accident what am I liable to pay?

Please refer to our Car Hire Terms and Conditions

What methods of payment do Alpha Car Hire accept?

Alpha Car Hire Trading Pty Ltd accepts cash, EFTPOS and most major Credit Cards including Visa, and Mastercard. Alpha Car Hire Australia Pty Ltd does require that the main driver on the vehicle holds a current credit card for bond purposes. Unfortunately, we do not accept Amex or Diners cards.

Do I need to check the condition of the vehicle prior to leaving the keys at the counter?

Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at the time of pick up) you have to inform the Alpha Car Hire employee for joint examination. You will also receive photos of your vehicle by email upon collection. Please refer to the Alpha Car Hire Fair Wear and Tear Guide.

Can I return the vehicle outside the location operating hours?

Yes, you may return your vehicle when the Alpha Car Hire location is closed if prior arrangements have been made. The vehicle will remain your responsibility until it has been checked by a representative of Alpha Car Hire.

Where can I not drive the rental vehicle?

You may drive an Alpha vehicle in most states and Territories however travel is not permitted into or out of the Northern Territory, Western Australia and Tasmania. Travel to any destination via barge or ferry transport is not permitted. Vehicles cannot be driven on unsealed roads or in snow.

Do I need to have an International Drivers Licence?

If you will not be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.

Can I tow using an Alpha Car Hire Vehicle?

No, an Alpha Car Hire vehicle cannot be used to tow or push anything, this forms part of the rental terms and conditions.

How many free kilometres per day?

Unless otherwise specified, the following FREE Kilometres apply to all passenger vehicle classes: 500 Kilometres free per day Unless otherwise specified, the following FREE Kilometres apply to all commercial Vehicle Classes: 100 Kilometres free per day, or you may negotiate your requirements to suit your needs at the time of booking extra kilometres are charged at 32.5 cents per kilometre.

What age do I have to be to rent a vehicle?

The minimum age for all drivers is 21 on a full licence. Drivers aged 21 to 25 are restricted to a compact or intermediate car. Drivers must be on a full licence, we do not hire to provisional drivers. All Drivers under the age of 25 are subject to an additional daily surcharge of $28 inclusive of GST, this will reduce the standard excess to $1,100

Can anyone other than myself drive the car?

Nobody can drive an Alpha Car Hire Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

If I lock my keys in the vehicle am I covered by Road Side Assistance?

No, Roadside Assistance does not cover non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. You can however purchase our Roadside Assistance Cover which will cover you in the event of any non-mechanical callouts

Do you offer car rental in other Australian cities?

For our full list of locations please select the locations tab on our website.

How does Alpha Car Hire protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Does Alpha Car Hire offer one-way rentals?

We may offer one way rentals. Please enquire through our reservations centre on 1300 257 473

Do you hire baby capsules?

No we do not hire baby capsules but we have a limited number of forward and rear-facing baby seats and booster seats available upon request

Get the Best of Sunshine Coast by Car

September 20, 2012

Posted by: alphacarhire

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Some of the best places can only be found by car, with a big map blocking the wind screen, your best friend munching on chips in the back and some great music on the radio. While road trips can be done via bus or taxi, having your own hire car in Brisbane can make it more personal, enjoyable and often a lot cheaper! One such place that is more easily accessible via a hire car from Brisbane is Noosa. Below is a five day road trip which will take you from the car rental depot, up to the Sunshine Coast suburb of Noosa and back again.

Day 1 – Brisbane to Noosa

After you have picked up your car from the hire company, head up the motorway to the Sunshine Coast. Brisbane to Noosa takes less than 2 hours, passing through a variety of beautiful beachside towns including Maroochydore and Coolum Beach. Noosa is known for its golden beaches, subtropical climate and sophisticated charm, offering the beach on the edge of a wide range of shops and restaurants to fill your day easily.

Day 2 – Noosa to Blackall Range
Start the day early and head on up the mountains behind Noosa to Blackall Range. This area hosts a range of pretty towns like Mapleton and Montville, offering spectacular views, a wide range of art galleries and a number of easy walking paths. Carry on to Mary Cairncross Park for the best views of the Glass House Mountains or, if you are feeling lively, visit Kondalilla Falls, an opulent rainforest national park for hiking.

Day 3 – Noosa to Rainbow Beach
Drive north again to get to the Cooloola National Park and Reserve and enjoy a river cruise through the everglades. Allow up to 4 hours for the cruise. Tin Can Bay is also worth a look if you are early enough, as you may be lucky to see dolphins who frequent the seas in the early mornings.

Day 4 – Rainbow Beach to Mooloolaba
Head back down towards Brisbane again and stop off at Mooloolaba, another beachside town. In this area you can enjoy many family activities including Underwater World, The Ginger Factory at Yandina, the Big Cart Track and the Big Pineapple. You can also spend some time by the beach or buy some souvenirs along the boulevard.

Day 5 – Mooloolaba to Brisbane
Return to Brisbane and explore the state capital.

Cheap Car Hire Sunshine Coast

So, why not take a trip along the coast of southeast Queensland on your next holiday to the sunshine state? Car hire company Alpha Car Hire has a depot in Brisbane offering vehicles for every budget and every party size. So hop in a comfortable and reliable car and have an amazing time on your Sunshine Coast road trip!

Explore AU Travel Blog

Get the Best of Sunshine Coast by Car

Day 1 – Brisbane to Noosa

Cheap Car Hire Sunshine Coast