Can I check rates without making a reservation?

You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details, simply continue by pressing the “Book Now” Button.

How will I know my reservation is confirmed?

At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

Can I extend the rental duration?

Extending the rental duration is possible at the time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

Is it possible to cancel or modify my reservation once it is confirmed?

Yes, it is. Please contact our Reservations Staff, and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492

Can I pay for my reservation online?

Yes, you can. When you complete your reservation, select Pay Now to process your payment on the spot.

Do you offer long term rental options?

Yes, Alpha Car Hire offers medium and long-term hire agreements. These are costed on a case-by-case basis. Please call 1300 227 473 for a quote on a long-term hire.

Can I use another persons Credit Card to pay for my rental?

Yes, however, the person with the credit card must be on the Rental Contract as the main driver, so they will need to have a current open driver's licence written in English.

Do we charge cancellation Fees?

Alpha Car Hire Trading Pty Ltd reserves the right to charge a minimum cancellation fee of $75 if cancelling within 72 hours of collection.

What happens if I return the vehicle late?

If the vehicle is returned up to 1 hour late, one-third of the rental will be charged. If it is returned greater than two hours late, two-thirds of the rental will be charged, and if returned three hours late or more, then a full day's rental is charged.

In the event of an accident what am I liable to pay?

Please refer to our Car Hire Terms and Conditions

What methods of payment do Alpha Car Hire accept?

Alpha Car Hire Trading Pty Ltd accepts cash, EFTPOS and most major Credit Cards including Visa, and Mastercard. Alpha Car Hire Australia Pty Ltd does require that the main driver on the vehicle holds a current credit card for bond purposes. Unfortunately, we do not accept Amex or Diners cards.

Do I need to check the condition of the vehicle prior to leaving the keys at the counter?

Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at the time of pick up) you have to inform the Alpha Car Hire employee for joint examination. You will also receive photos of your vehicle by email upon collection. Please refer to the Alpha Car Hire Fair Wear and Tear Guide.

Can I return the vehicle outside the location operating hours?

Yes, you may return your vehicle when the Alpha Car Hire location is closed if prior arrangements have been made. The vehicle will remain your responsibility until it has been checked by a representative of Alpha Car Hire.

Where can I not drive the rental vehicle?

You may drive an Alpha vehicle in most states and Territories however travel is not permitted into or out of the Northern Territory, Western Australia and Tasmania. Travel to any destination via barge or ferry transport is not permitted. Vehicles cannot be driven on unsealed roads or in snow.

Do I need to have an International Drivers Licence?

If you will not be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.

Can I tow using an Alpha Car Hire Vehicle?

No, an Alpha Car Hire vehicle cannot be used to tow or push anything, this forms part of the rental terms and conditions.

How many free kilometres per day?

Unless otherwise specified, the following FREE Kilometres apply to all passenger vehicle classes: 500 Kilometres free per day Unless otherwise specified, the following FREE Kilometres apply to all commercial Vehicle Classes: 100 Kilometres free per day, or you may negotiate your requirements to suit your needs at the time of booking extra kilometres are charged at 32.5 cents per kilometre.

What age do I have to be to rent a vehicle?

The minimum age for all drivers is 21 on a full licence. Drivers aged 21 to 25 are restricted to a compact or intermediate car. Drivers must be on a full licence, we do not hire to provisional drivers. All Drivers under the age of 25 are subject to an additional daily surcharge of $28 inclusive of GST, this will reduce the standard excess to $1,100

Can anyone other than myself drive the car?

Nobody can drive an Alpha Car Hire Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

If I lock my keys in the vehicle am I covered by Road Side Assistance?

No, Roadside Assistance does not cover non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. You can however purchase our Roadside Assistance Cover which will cover you in the event of any non-mechanical callouts

Do you offer car rental in other Australian cities?

For our full list of locations please select the locations tab on our website.

How does Alpha Car Hire protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Does Alpha Car Hire offer one-way rentals?

We may offer one way rentals. Please enquire through our reservations centre on 1300 257 473

Do you hire baby capsules?

No we do not hire baby capsules but we have a limited number of forward and rear-facing baby seats and booster seats available upon request

Fun and Sun in the Gold Coast

A coastal city in the southeast corner of Queensland, Gold Coast is a famous tourist destination with millions of domestic and international visitors arriving yearly. With a long stretch of beaches, plush hotels and hectares of world heritage-listed rainforests, it is impossible to be bored and run of things to do and places to visit in Gold Coast. All things that a visitor expects are here in the Gold Coast – from in-land entertainment such as theme parks and museums to nature such as beaches and wildlife, Gold Coast has it all.

Things to Do

Young and old alike will find fun things to do in Gold Coast. Visit the Currumbin Wildlife Sanctuary to see Australia’s amazing wildlife and experience cuddling a koala or feeding a kangaroo. Take the ride of your life in various world-class exhilarating adventure rides and movie attractions at Warner Bros. Movie World. See the funny antics of dolphins and seals or experience a close encounter with the predators of the deep at Sea World. Want to get wet without going to the beach? Beat the sun and have a lot of fun at Australia’s biggest and best water theme park, the Wet ‘n’ Wild Water World. Tired of the outdoors? Enter Infinity Attraction, where you will be awed by the dream-like, interactive and multi-sensational environments of this futuristic world of wonder.

Gold Coast is a shopaholic’s dream destination, where various merchandise from local crafts to high-end fashion collide. Weekend markets such as Arts and Crafts on the Coast, Coolangatta Arts and Crafts Markets, Broadbeach Arts and Craft Markets and Burleigh Arts and Craft Markets feature hundreds of outdoor stalls displaying locally made crafts, souvenirs, jewellery, handmade fashion, fresh produce, baked goods, preserves and more. Do you like to do your shopping in an air-conditioned location? Shop in comfort at Australia Fair Shopping Centre, which has more than 200 speciality shops and supermarkets, or Chevron Renaissance Shopping Centre, which offers a wide selection of fashion boutiques, retail stores, restaurants and take away food stores.

Other iconic and popular shopping destinations include Centro Surfers Paradise; Carrara Markets, the largest permanent markets in Australia; and Ferry Road Market, the leading gourmet food market in Gold Coast.

Also a must-do in Gold Coast is a visit to its various galleries, museums and historical and heritage sites. A few recommended places are Gold Coast City Art Gallery, Gold Coast Regional Botanic Gardens, King Opal, Tambourine Mountain Distillery, The Gold Coast Wax Museum, Crystal Castle and Shambhala Gardens, Yugambeh Museum Language and Heritage Research Centre, O’Reilly’s Canungra Valley Vineyards, David Fleay Wildlife Park, Pimpama and Ormeau War Memorial, amongst others.

Places to See
A visitor’s itinerary would not be complete without going to see Gold Coast’s beaches and the Hinterlands.

It is a beach life in Gold Coast, with miles and miles of pristine beaches and where “fun in the sun” is for everyone to experience. The world-famous Surfers Paradise, just 30 minutes from the airport, offers sundry cafes, restaurants, fashion boutiques, bars and clubs. It is where most of Gold Coast’s accommodation is located, making it the perfect home whilst on holiday.

Broachbeach is the best to enjoy the most pristine beaches in the world. It is perfect for its proximity to a thriving hub of restaurants, cafes, shops and nightlife as well as theme parks, golf courses and many other attractions.

The stylish and wealthy beachside area of Main Beach is also a treasure trove of attractions. It features a beautiful beach, outdoor dining and varied shopping boutiques. There is also parkland where families can have a picnic.

The Hinterlands offers a respite from the city holiday experience. It commences west of the Pacific Motorway and comprises mountain ranges covered with rainforests. Tambourine Mountain, a 30-minute drive from the city’s beaches, is where visitors will find boutique wineries, restaurants and art galleries as well as a scenic view of the coast.

Springbrook is a popular must-visit for its awe-inspiring waterfalls and popular Purlingbrook Falls. Don’t leave Springbrook without visiting Natural Bridge, a geological feature formed millions of years by water cascading down from the roof of a basalt cave.

Green Mountains, part of the Gondwana Rainforests of Australia World Heritage Area, is home to verdant rainforests, old trees and amazing views. Lamington National Park, located on the western portion of the Lamington Plateau, and its many attractions are explored by half-day or full-day walks offered to visitors.

Car Hire Gold Coast
The vast area of the Gold Coast that visitors can explore can be daunting as transportation seems to be a bit of an issue. How can visitors reach as far as the Hinterlands, where the sight of public transport appears to be rare? Going from place to place around town should never be a problem with Alpha Car Hire.

At the airport, Alpha Car Hire is waiting to provide you with the means to explore without limit. Cars, Vans, Trucks or Utes for hire are available in Brisbane, Coolangatta, Sunshine Coast, Melbourne and Sydney. Near new cars are offered at deep discount rates whilst near perfect custom service is guaranteed.

Explore AU Travel Blog

Fun and Sun in the Gold Coast

Things to Do