Can I check rates without making a reservation?

You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details, simply continue by pressing the “Book Now” Button.

How will I know my reservation is confirmed?

At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

Can I extend the rental duration?

Extending the rental duration is possible at the time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

Is it possible to cancel or modify my reservation once it is confirmed?

Yes, it is. Please contact our Reservations Staff, and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492

Can I pay for my reservation online?

Yes, you can. When you complete your reservation, select Pay Now to process your payment on the spot.

Do you offer long term rental options?

Yes, Alpha Car Hire offers medium and long-term hire agreements. These are costed on a case-by-case basis. Please call 1300 227 473 for a quote on a long-term hire.

Can I use another persons Credit Card to pay for my rental?

Yes, however, the person with the credit card must be on the Rental Contract as the main driver, so they will need to have a current open driver's licence written in English.

Do we charge cancellation Fees?

Alpha Car Hire Trading Pty Ltd reserves the right to charge a minimum cancellation fee of $75 if cancelling within 72 hours of collection.

What happens if I return the vehicle late?

If the vehicle is returned up to 1 hour late, one-third of the rental will be charged. If it is returned greater than two hours late, two-thirds of the rental will be charged, and if returned three hours late or more, then a full day's rental is charged.

In the event of an accident what am I liable to pay?

Please refer to our Car Hire Terms and Conditions

What methods of payment do Alpha Car Hire accept?

Alpha Car Hire Trading Pty Ltd accepts cash, EFTPOS and most major Credit Cards including Visa, and Mastercard. Alpha Car Hire Australia Pty Ltd does require that the main driver on the vehicle holds a current credit card for bond purposes. Unfortunately, we do not accept Amex or Diners cards.

Do I need to check the condition of the vehicle prior to leaving the keys at the counter?

Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at the time of pick up) you have to inform the Alpha Car Hire employee for joint examination. You will also receive photos of your vehicle by email upon collection. Please refer to the Alpha Car Hire Fair Wear and Tear Guide.

Can I return the vehicle outside the location operating hours?

Yes, you may return your vehicle when the Alpha Car Hire location is closed if prior arrangements have been made. The vehicle will remain your responsibility until it has been checked by a representative of Alpha Car Hire.

Where can I not drive the rental vehicle?

You may drive an Alpha vehicle in most states and Territories however travel is not permitted into or out of the Northern Territory, Western Australia and Tasmania. Travel to any destination via barge or ferry transport is not permitted. Vehicles cannot be driven on unsealed roads or in snow.

Do I need to have an International Drivers Licence?

If you will not be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.

Can I tow using an Alpha Car Hire Vehicle?

No, an Alpha Car Hire vehicle cannot be used to tow or push anything, this forms part of the rental terms and conditions.

How many free kilometres per day?

Unless otherwise specified, the following FREE Kilometres apply to all passenger vehicle classes: 500 Kilometres free per day Unless otherwise specified, the following FREE Kilometres apply to all commercial Vehicle Classes: 100 Kilometres free per day, or you may negotiate your requirements to suit your needs at the time of booking extra kilometres are charged at 32.5 cents per kilometre.

What age do I have to be to rent a vehicle?

The minimum age for all drivers is 21 on a full licence. Drivers aged 21 to 25 are restricted to a compact or intermediate car. Drivers must be on a full licence, we do not hire to provisional drivers. All Drivers under the age of 25 are subject to an additional daily surcharge of $28 inclusive of GST, this will reduce the standard excess to $1,100

Can anyone other than myself drive the car?

Nobody can drive an Alpha Car Hire Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

If I lock my keys in the vehicle am I covered by Road Side Assistance?

No, Roadside Assistance does not cover non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. You can however purchase our Roadside Assistance Cover which will cover you in the event of any non-mechanical callouts

Do you offer car rental in other Australian cities?

For our full list of locations please select the locations tab on our website.

How does Alpha Car Hire protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Does Alpha Car Hire offer one-way rentals?

We may offer one way rentals. Please enquire through our reservations centre on 1300 257 473

Do you hire baby capsules?

No we do not hire baby capsules but we have a limited number of forward and rear-facing baby seats and booster seats available upon request

Don’t Fall for Dodgy Car Rental Deals

piggy bank

This post was updated: December 21, 2017

There is any number of reasons why someone would hire a car. Holidays, car repairs, business or personal use are just a few reasons why this would happen. Either way, there are some companies out there who don’t have the best interests of their clients, but at Alpha Car Hire, they do.

At Alpha Car Hire, they proudly provide reliable car rentals to clients who are local, interstate and international. They have built their reputation on sticking to their word whilst providing honest and up-front quotes teamed with outstanding customer service. To assist you in your quest to choose the right car rental company, let us tell you some things Alpha won’t do.

High insurance costs

Some car rental companies see insurance as an opportunity to charge you more money, on top of the hire price. At times, this charge can be huge and can negate the cheap rental price that you were first quoted.

At Alpha, you know your options before you sign and their charges are reasonable. All of their vehicles come with comprehensive insurance, so no extra or hidden charges are to be paid on top of rental fees.

In the event of a mishap, the excess you pay is $3,300; however, if you wish to avoid this then there are some very reasonable insurance options you can choose from. Each one covers different items and either reduce the excess amount or bring it down to zero.

All of these packages, and costs, are easily viewed on their website under terms and conditions. With Alpha, there are no hidden nasty surprises about what you are liable to pay in case of an accident.

It’s not a bad idea to choose an option to reduce your liability. You never can be sure if something unfortunate may happen and even having your excess reduced for a small fee each day of hire can be a godsend.

Airport locations
Some hire companies may want to charge you extra if you pick up your vehicle from the airport. This is because the airport is a prime location for pickups. Hire with Alpha Car Hire and you don’t need to do this.

Shopping around for the best price is highly advised. Why not give their friendly staff a call to find out what’s the best car hire deal they can do for you?

Charge for extra drivers
The price you are quoted to hire a vehicle with Alpha is the price you pay. Drivers must be over the age of 21 and those aged 21 to 24 will be charged an ‘underage fee’ of $21 a day. When getting a quote, state the ages of all the intended drivers.

Pick up and drop off
Flexibility is the key when it comes to car hire and the experience of clients. Some car hire companies may not allow drop off at different offices in the same state. Alpha Car Hire accept that travellers may need to pick up at one point and drop at another. When making a booking enquiry, check with the friendly rental assistant about pickup and drop off points.

Other advice to offer
In addition to ensuring you find a reputable car hire company, there are also some steps you should take to avoid any unnecessary upsets for yourself before you hire and drive away.

It is vitally important you make yourself familiar with the terms and conditions of the contract before you sign. Anything you are unsure of, ask. The team at Alpha Car Hire pride themselves in high quality service and are there to help. No question is too small or silly. It’s better that you understand the contract than hope for the best.

Before you drive away, check the vehicle thoroughly, whilst Alpha boasts the cleanest and most reliable vehicles for hire, it is always best to see and know for yourself that all is well with the car.

If there are any scratches, mess or damage to the vehicle, notify staff right away; don’t drive away and assume you can tell them when you get back.

Being proactive in your search for a car to hire means you are assured the best deal possible. At Alpha Car Hire, this is a guarantee you will be met with each and every time.

Give the team a call to enquire about the very best current deals they have available, find out more about their price guarantee and get a quote on your chosen vehicle.

When you hire with Alpha Car Hire the only ride you will be taken for is the one you have in the car.

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Don’t Fall for Dodgy Car Rental Deals

High insurance costs