Customer Testimonials - 2007
| Dear Alpha, I was happy with the vehicle and the service was excellent. Will definitely use you again. Regards, Paul December 2007 | ||||||||||
| We found Alpha Car Hire to be great with very friendly staff. Have used Alpha a couple of times now and will certainly use again. Have not hesitation in recommending Alpha to anyone requiring a Rental vehicle. Regards, Donna & Irvine December 2007 | ||||||||||
| Hello folks at Alpha Car Hire, We really appreciated the well presented new Kia Carnival for our family holiday on the Sunshine Coast this July. The prompt reply to our enquiry from your website was pleasantly surprising. The friendly and professional service from staff made the pick up from the Airport and drop off in town a breeze. We would not hesitate to recommend you to anyone we know venturing in your direction. Thanks once again, Walker family Hamilton, New Zealand December 2007 | ||||||||||
| Dear Alphacarhire, Yesterday I took delivery of a Nissan Tiida for close to one month with your car hire company. I had found you through a simple Google search, and while your prices were comparable to one or two other discount car hire companies, the level of service and courtesy shown to me by your staff was what really made the difference. In particular, Janelle, on a number of occasions, was wonderful in all she did for me, and I can't thank her or recommend her highly enough. Yesterday, I was picked up from QUT by Scott, who was also efficient, courteous and made me very pleased with the choice I had made to rent with you. Thank you once again. I am a university lecturer dealing sometimes in Human Resource issues, and I know very well that staff such as these are worth their weight in gold. Best regards, Luke Stegemann December 2007 | ||||||||||
| Thanks, The Hyundai Getz was a great choice for us-very economical, nippy and comfortable for driving around the Sunshine Coast. We've recommended you to friends who are regular visitors already. The pick-up & delivery service was excellent; a big plus when arriving tired and frazzled and also having to check in on return by 7am. Your driver was great, very punctual. Regards, Michael Anderson December 2007 | ||||||||||
| We were very happy with our rental. The car and service were perfect. Rest assured I will be recommending your company to anybody travelling to Brisbane now and in the future. Regards and thank you again, Greg December 2007 | ||||||||||
| Hi Jacqui, I would like to thank you for the car it was excellent and you service and pickup from the airport was great. I found the booking process on the web a breeze and was extremly happy with the car and all of you team who were very polite and extremley help full. The car was great went well. Nice and clean when we picked it up and good for 5 people that was 3 adults and 2 children. Thanks and will definitley be using you again and passing your contact on. Regards, Paul December 2007 | ||||||||||
| Hi, Thanks for all your help, we had a quick, hassle free experience with your company, the staff were friendly & helpful. We will use Alpha again next year when we come over on holiday. Regards, Yolanda December 2007 | ||||||||||
| Thank you very much for the email, from the first conversation with your company until our drop off at Brisbane Airport your service was excellent. Well done. I would have no hesitation in recommending anyone to use your services. Hope to use them again. Best Regards, Guy Morgan December 2007 | ||||||||||
| Hi Guys, I was meaning to email you so thanks for the prompt. Wanted to thank you for the fantastic honest service. In the past 2 years I have been to QLD about 6 times on business and holidays with my family and every time (except for the last) I get the run around with my car hire, some even verging on being dishonest and deceitful. I found you guys to be the most honest and straight forward car hire company I have dealt with any where in Australia. Thanks again and keep up the great service, Mark December 2007 | ||||||||||
| To whom it may concern. To recap, Due to unforseen circumstances I arrived 5 days early and from the Brisbane airport contacted your airport office at approx 0700 hrs to see if I could get the car early. I spoke to a male person there who was extremely helpful and arranged for me to be picked up straight away and taken to the office. A vehicle was arranged within about half an hour and I was on my way. Whilst waiting for the paperwork your male staff member had to deal with an rather difficult customer on the phone and I must say he was extremely professional. He should be congratulated and recognised for his efforts. The vehicle was excellent (it had a couple of dents however was supposed to be in the panel beaters on the Monday but your staff made alternative arrangements to allow me to be underway) Had no trouble with the vehicle during the 2 weeks of hire. All your staff I dealt with should be congratulated on their customer service and when I do come back to Queensland I will certainly be utilising your company. From my own experiences customer service is something lacking in our businesses now and if you keep providing this type of service I am sure you will reap the rewards. Thank you, Trevor and Angela Evans December 2007 | ||||||||||
| Hello, My family and I hired a car during our stay in Brisbane, May 26, 2007 to May 30, 2007 and June 1, 2007 to June 8, 2007 . We were extremely please with the entire experience we encountered with the Alpha staff. Our car was still available after we arrived a day late due to our flight from Los Angeles being canceled. After we arrived back in the states we discovered Alpha had left a message stating they knew our flight had been canceled and did we still need the rental. We showed up a day late and there was no problem getting the car we reserved even though we had no way of contacting them. Everyone was fast, efficient, courteous and friendly. I was nervous about someone driving us to and from the airport. However, I felt extremely safe with the driver driving my husband, my 2 small children and myself. On our second rental we hired a GPS system which in the end was a big help getting around the city. We received a great rate on the GPS and will nevere drive without one when on vacation. I was concerned about not going with a company we were famailiar with in the US, such as Avis or Budget. However, Alpha provided us with the best rental service we have ever had. Thanks for going the extra mile. Sincerely, Amanda Schwarz and Family Atoka, Tennessee November 2007 | ||||||||||
| Dear Alpha, We have only praise for your company, and we have told all our friends how good you are. Look foward to dealing with you again. Regards, Jackie & Michael Halliday November 2007 | ||||||||||
| Hi Jacqui and the Team at Alpha, Thankyou very much for your car hire. My mother is very sick in hospital and its’ been a hard time for us all and distance across the Tasman doesn’t help. So here is my feedback on your service. I found you through the web through goggle. Previously the past 3 trips over I had gone with TransTasman car hire… done through Flight centre… but every time I was always left waiting in arrivals for a long period for the rep to turn up. Sometimes up to 40+ mins. When you have a very sick mother this doesn’t really go down well… I had a talk with another firm at the airport who recognised me waiting the 3rd time and they gave me their business card GOT 2 Go car hire. When investigating they didn’t have cars available and I found you! Lucky find.. however the speed with the enquiry and replies to emails impressed me and your compassion to being flexible with pickup and drop off encouraged me and therefore I am more than thrilled to receive this email and make a repeat booking for July. The Hyundai Getz was superb automatic and fitted the bill just fine as long journeys are not part of my hospital requirements and the compact size made it easy to park. It was great value and your team person was fantastic at getting me off from arrivals quickly with the paperwork completed. You have my vote and repeat trade. Sincere thanks, Tina Walsh November 2007 | ||||||||||
| Dear Alpha Car Hire, I would like to say thank you all very much, we found your Company to be very honest,upfront and very obliging, nothing was a problem, all questions were answered without any fuss. We would also recommend the hire of your TomTom GPS system as this was our first time driving in Qld it was a blessing to have use of such a tool at a very reasonable rate. I have friends who are coming in August on my recommendation they are utilising your buisness, (I have passed on my free day hire to them) I also talked them into hiring a GPS. Look forward to using you again, Glenn & Kristy Hall November 2007 | ||||||||||
| Just a quick note to thank the team at Alpha Car Hire - Brisbane Airport. We recently had a family holiday to Australia and Alpha was suggested to us for car hire option by a number of our contacts. The service was fantastic with the transfer shuttle at the airport within 15mins of our arrival. All the staff were friendly and helpful and showed us around the car and described it condition (pointing out minor defects rather than making us hunt for them) and giving us a run down of the operation of the car and some of the local rules. Our return was also stress free (besides trying to find a local gas station to top up the car) and the staff processed our return quickly and had us back to the airport in plenty of time for our flight. My one suggestion to make it easier for clients returning the car would be to give the addresses of the nearest gas stations rather than a vague map as most clients will have have GPS units to make location faster. The issue we had was that the Shell station that was picked up by our GPS had recently been demolished to make way for the new roadway construction and as such we were tighter on time than we needed to be when we arrived at the offices. Thanks again for your help and wonderful service. regards Derek & Wendy Harris September 2007 | ||||||||||
| We are from New Zealand and hired a Hyundai from your Brisbane Airport office last week. The price was amazing $35 a day and the car a great size. Every year we come over and go to Noosa for a week, and will certainly be recommending your company to friends. The car had a good size boot which held two suitcases and the golf clubs, and was new and in excellent condition. The staff were both friendly and helpful. We dropped the car back to Brisbane city office and the staff gave us a ride back to our hotel, very obliging. They filled us in on the background of your company, and it is good to be able to support a family business. Looking forward to next year. Regards, Bob and Heather Turner September 2007 | ||||||||||
| Kia ora, I'm from NZ and a first time rental car hirer so I was terrified at which company to choose! But the people at Alpha car hire made it so easy & stress-free for me. They followed up with a phone call once I had enquired online and offered specials like upgrades which worked out great for us - more value for $$$. Their was a NZ toll free number & the lady at the other end had a really friendly phone manner & gave me some good traffic advice about the highway which was most helpful for us as we were travelling up to the Sunshine coast. Loved the pink van that picked us up at the airport as it stood out from all the other rental companys too! The afternoon guys at Alpha were great & they got mum & I on the road straight away, even provided us a map book which became my lifeline to our travels. Our upgraded car was fantastic & even when we dropped off the car, the nightshift guys new my name & took us to the airport to my relief as I was still terrified from driving on the highway. Thank you to everyone at Alpha car hire & even though this may have sounded cheesey it's all TRUE they were fantastic!!! Heather Toki & my mum September 2007 | ||||||||||
| Hi I am happy to take the time to thank the staff members of your organisation for the excellent service I received last week. I was also very happy with the hire rates. When I rang to enquire about hiring a car, I spoke with Sam. She was extremely helpful and her phone manner was very friendly. When we rang from the airport, our pick up arrived on time, the staff in the office were extremely efficient, and once again, we received very friendly service. The same applied when we returned the car. I will certainly use Alpha again, and will recommend them to my friends. Thank you once again. Cheers for now Jeannie September 2007 | ||||||||||
| Hi, thank you for your email. I am pleased to advise that our car hire in Melbourne from Aug 27 thru to Aug 31 was fantastic. The car was exactly what we asked for and the fee charged was absolutely reasonable. There was plenty of room in the boot for our luggage and my daughter's wheelchair. I have recommended Alpha Car Hire to my family should they be looking at travelling to Australia in the near future. The staff were helpful even before we left NZ and when we arrived into Melbourne Airport. Along with the cheap hireage of the GPS (which was absolutely necessary) we were off in no time to meet up with our family. When I first started looking for a hire vehicle on our trip to Brisbane, I found Alpha's website very user friendly and I had not hesitation to look them up again when I was making arrangements for travel to Melbourne. Thanks Alpha Car Hire I certainly will be using you again for any further trips to Australia. Kind regards, Maria Daniel September 2007 | ||||||||||
| In August 09 we rented a car from Alpha Car Hire for our holiday in QLD as we did last year. And we have found Alpha to be great, cars are in good condition, rates are fantastic and staff are very pleasant to deal with. We have noticed also there were on both occasions lot of couples and families hiring cars and people movers. We have near heard any grumbles from any other person hiring a vehicle from Alpha. Especially on our last occasion in Brisbane the staff at the office were really great, there was this family dad, mum and five little children aged about seven down to 12 months. Just imagine dad was inside with two children signing up for the car and mum was outside with the other three children running around trying all the cars for comfort and the staff were really nice to them and helpful. Being a father of five boys myself I know how hard just to go shopping with five children let alone on a holiday. Well done guy's, I would recommend Alpha Car Hire to anybody for holiday or corporate needs. Regards Kevin Minshull August 2007 | ||||||||||
| Hello Lovely Alpha Car Hire People, I would love to give you a brilliant endorsement for your company files. We were extremely impressed with the service provided by Alpha. I chose Alpha from the internet. I had emailed several other companies and got either absolutely no response , an extremely terse auto response or they took so long to reply that I'd forgotten who they were. Alpha on the other hand,had an extremely user friendly web-site coupled with fantastic , efficient , friendly, people -oriented service. Nothing was too much trouble for the staff. They even helped me out with finding accomodation near the airport when I was stuck.My bookings were changed several times due to MY mess-up and no-one at Alpha was in the slightest bit perturbed about it. All of the staff we met at 2 different branches(Coolangata & Brisbane Airport) were friendly , helpful and polite .The vehicle we had was excellent for what we wanted. It was the size that was recommended to us by Alpha staff who clearly knew what they were talking about. The vehicle was in excellent condition and lived up to all it was advertised as. As far as value. Completely unbeatable. We looked into the cost of getting around by shuttles, trains, buses almost anything except camels and it was a much cheaper option to rent the vehicle from your company with of course the added convenience of not having to be tied to a timetable. (No one wants to be stuck on someone elses timetable on holiday.) We particularly loved the fact that what was given to us as quotes for vehicle hire had everything in it. There were NO hidden costs, No last-minute "Ops forgot to tell you about this fee". Alpha provided exactly what they advertised. I will definitely be recommending Alpha Car-Hire to anyone I know who is going to Brisbane or Gold Coast as an awesome hasslefree company. Thankyou for helping us have such an enjoyable hoilday. Martyn and Bronnie Park June 2007 | ||||||||||
| We have just returned from our holiday in Australia (24th Feb - 8th March) and wanted to thank Chris for his efforts with our rental cars. We arrived on an evening flight into Brisbane with tired children and a newborn baby. Chris made our rental car pickup experience a quick, friendly efficient transition - organizing our toll payments etc was an extra help. We were more than satisfied with our vehicles and would happily rebook with Alpha and would highly recommend you to family and friends. Kelly Haeata March 2007 | ||||||||||
| We just want to say thank you very much for your courteous and helpful service. It was a pleasure hiring from you, unlike a previous experience with an offsite company in Sydney. I'm not sure we will be in Brisbane again needing a vehicle, but will certainly contact you if we do. Yours sincerely, Stephen February 2007 | ||||||||||
| We have just returned from our holidays and the seamless service we received from your Brisbane office was very friendly and efficient. Everything was conducted in a professional manner and with the minimum of fuss. Thank-you Alpha, we shall return. Jeanne January 2007 | ||||||||||
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