Alpha Car Hire's Privacy Policy

Your privacy is important to Alpha Car Hire. This privacy statement provides information about the personal information that Alpha Car Hire collects, and the ways in which Alpha Car Hire uses that personal information.
Collection of your Personal Information

When you rent a vehicle from Alpha Car Hire, we need to collect certain information from you to be able to rent a vehicle. That information may include your-

  • Name;
  • Address;
  • Contact telephone number(s);
  • Date of birth;
  • Driver's licence number;
  • Car preference;
  • Debit or credit card number and expiry date;
  • e-mail address;

We may collect information directly from you by telephone, fax, e-mail, over the counter, your completion of an application or enrolment form, or through our Internet based service. We may also collect information about you indirectly though a travel agent, a corporate program or through one of our partner programs.

Using personal information

Alpha Car Hire may use your personal information to:

  • discuss your car rental requirements;
  • provide the service that you requested;
  • do all things necessary to administer those services;
  • research, develop, manage, protect and improve our services;
  • conduct customer satisfaction surveys and inform you of any improvements that we have made to our services;
  • collect payments from you; and
  • send you marketing communications.

Alpha Car Hire will not disclose your personal details to a third party and will only communicate with you to market our services and those of our business partners.

In addition, Alpha Car Hire may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Future Contact

We may continue to provide offers to you by email, telephone, fax or any other form of communication until you opt out. You can opt out by contacting us (see "Contact Alpha Car Hire" below) or by clicking "Unsubscribe me from this list" in our promotional email(s).

Contact Alpha Car Hire

If you have any questions about this privacy policy or Alpha Car Hire's treatment of your personal information, please write to:

By mail: This Privacy Officer
Alpha Car Hire
PO Box 676
Hamilton QLD 4007
By fax: This Privacy Officer
Alpha Car Hire
07 3868 2601
By telephone: This Privacy Officer
Alpha Car Hire
07 3268 9500
By email: stop@alphacarhire.com.au

Securing your data

Alpha Car Hire will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Alpha Car Hire will store all the personal information you provide on its secure servers.

Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Other websites

This website contains links to other websites. Alpha Car Hire is not responsible for the privacy policies or practices of any third party.

Updating this statement

Alpha Car Hire may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.