We guarantee to beat any of our competitors offering the same quality of vehicle and similar terms and conditions. Including Sydney, Melbourne, Perth & Brisbane Car Rentals for all Australian Car Hire destinations in Australia including Queensland Car Rentals.
Here is a list of the questions we get asked most frequently, with their answers. If you don't find an answer to your question, please contact us.
- Can I check rates without making a reservation?
- How will I know my reservation is confirmed?
- Can I extend the rental duration?
- Is it possible to cancel or modify my reservation once it is confirmed?
Payment & Fees
- Can I use another persons Credit Card to pay for my rental?
- Do we charge cancellation Fees?
- What happens if I return the vehicle late?
- In the event of an accident what am I liable to pay?
- What methods of payment do Alpha Car Rental accept?
- Do I need to check the condition of the vehicle prior to leaving the keys at the counter?
- Can I return the vehicle outside the location operating hours?
- Where can I not drive the rental vehicle?
- Do I need to have an International Drivers Licence?
- Can I tow using a Alpha Car Rental Vehicle?
- How many free kilometres per day?
- What age do I have to be to rent a vehicle?
- Can anyone other then myself drive the car?
- If I lock my keys in the vehicle am I covered by Road Side Assistance?
- Where can I find out about Alpha Car Hire's Price beat guarantee?
- Do you offer car rental in other Australian cities?
- What are Alpha Car Hire Terms and Conditions?
- How does Alpha Car Hire protect my personal and credit card information online?
- Does Alpha Car Hire offer one-way rentals?
- Do you hire baby capsules?
You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details simply continue by pressing the "Book Now" Button.Q:How will I know my reservation is confirmed?
At the end of the reservation process you will receive a "Reservation Confirmation" page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.Q:Can I extend the rental duration?
Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.Q:Is it possible to cancel or modify my reservation once it is confirmed?
Yes it is. Please contact our Reservations Staff and they will be more than happy to help.
PAYMENT & FEE'S
Yes, however the person with the credit card must be on the Rental Contract as the main driver so they will need to have a current open drivers licence written in English.Q:Do we charge cancellation Fees?
Alpha Car Hire Pty Ltd reserves the right to charge a minimum cancellation fee of $50 if 7 or more days notice is provided prior to the day of collection. It is at Alpha Car Hire Pty Ltd's discretion to charge up to 50% of the rental cost if less than 7 days notice is given.Q:What happens if I return the vehicle late?
If the vehicle is returned up to an 1 hour late one third of the rental will be charged. If it is returned greater than 2 hours late two thirds of the rental will be charged and if returned 3 hours late or more then a full days rental is charged.Q:In the event of an accident what am I liable to pay? Q:What methods of payment do Alpha Car Rental accept?
Alpha Car Hire Australia accepts cash, eftpos and most major Credit Cards including Visa, Mastercard and Bankcard. Alpha Car Hire Australia does require that the main driver on the vehicle holds a current credit card for bond purposes. Unfortunately we do not accept Amex or Diners cards.
Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at time of pick up) you have to inform the Alpha Car Hire employee for joint examination.Q:Can I return the vehicle outside the location operating hours?
Yes, you may return your vehicle when the Alpha Car Rental location is closed if prior arrangements have been made. The vehicle will remain your responsibility until it has been checked by a Alpha Car Hire representative.Q:Where can I not drive the rental vehicle?
You may drive an Alpha vehicle in most states and Territories excluding, Northern Territories, South Australia Western Australia, Tasmania and no further north than Cairns in Queensland.Q:Do I need to have an International Drivers Licence?
If you will not be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.Q:Can I tow using a Alpha Car Rental Vehicle?
No, an Alpha Car Hire Vehicle can not be used to tow or push anything, this forms part of the rental terms and conditionsQ:How many free kilometres per day?
Unless otherwise specified the following FREE Kilometres apply to all passenger Vehicle Classes: 500 Kilometres free per day Unless otherwise specified the following FREE Kilometres apply to all commercial Vehicle Classes: 100 Kilometres free per day or you may negotiate your requirements to suit your needs at the time of booking extra kilometres are charged at 27.5 cents per km.Q:What age do I have to be to rent a vehicle?
The minimum age for all drivers is 21. Drivers aged 21 to 24 are restricted to the types of vehicles they can hire, and are not able to reduce the standard excess. All Drivers under the age of 25 are subject to a daily age surcharge of $21.00 inclusive of GSTQ:Can anyone other then myself drive the car?
Nobody can drive a Alpha Car Hire Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.Q:If I lock my keys in the vehicle am I covered by Road Side Assistance?
No, Roadside Assistance does not cover non-mechanical defects such as, lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. Costs charged can be obtained by contacting Customer Service on 1300 22 74 73.
Our price beat guarantee does not apply during school or public holidays. The guarantee applies if the quote is received on the same day you make the booking. Only applies if the vehicle is of the same age with similar terms and conditions as Alpha Car Hire.Q:Do you offer car rental in other Australian cities?
Unfortunately we don't but make sure to check out Vroom Vroom Vroom who compare Australian car hire to get the best possible price in other cities.Q:What are Alpha Car Hire Terms and Conditions?
Please click on the following link Brisbane Car Hire Terms and Conditions for a copy of Alpha Car Hire's Rental Terms & Conditions.Q:How does Alpha Car Hire protect my personal and credit card information online?
The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.To view our authorised SSL Certificate please click here.Q:Does Alpha Car Hire offer one-way rentals?
Yes you may collect your car from Brisbane City and drop it back to our Brisbane Airport location or vice verse and collect your Vehicle at the Brisbane Airport and return back to our Brisbane City depot.Q:Do you hire baby capsules?
No we do not hire baby capsules but we have a limited number of upright baby seats and booster seats available upon request