Can I check rates without making a reservation?

You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details, simply continue by pressing the “Book Now” Button.

How will I know my reservation is confirmed?

At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

Can I extend the rental duration?

Extending the rental duration is possible at the time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

Is it possible to cancel or modify my reservation once it is confirmed?

Yes, it is. Please contact our Reservations Staff, and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492

Can I pay for my reservation online?

Yes, you can. When you complete your reservation, select Pay Now to process your payment on the spot.

Do you offer long term rental options?

Yes, Alpha Car Hire offers medium and long-term hire agreements. These are costed on a case-by-case basis. Please call 1300 227 473 for a quote on a long-term hire.

Can I use another persons Credit Card to pay for my rental?

Yes, however, the person with the credit card must be on the Rental Contract as the main driver, so they will need to have a current open driver's licence written in English.

Do we charge cancellation Fees?

Alpha Car Hire Trading Pty Ltd reserves the right to charge a minimum cancellation fee of $75 if cancelling within 72 hours of collection.

What happens if I return the vehicle late?

If the vehicle is returned up to 1 hour late, one-third of the rental will be charged. If it is returned greater than two hours late, two-thirds of the rental will be charged, and if returned three hours late or more, then a full day's rental is charged.

In the event of an accident what am I liable to pay?

Please refer to our Car Hire Terms and Conditions

What methods of payment do Alpha Car Hire accept?

Alpha Car Hire Trading Pty Ltd accepts cash, EFTPOS and most major Credit Cards including Visa, and Mastercard. Alpha Car Hire Australia Pty Ltd does require that the main driver on the vehicle holds a current credit card for bond purposes. Unfortunately, we do not accept Amex or Diners cards.

Do I need to check the condition of the vehicle prior to leaving the keys at the counter?

Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at the time of pick up) you have to inform the Alpha Car Hire employee for joint examination. You will also receive photos of your vehicle by email upon collection. Please refer to the Alpha Car Hire Fair Wear and Tear Guide.

Can I return the vehicle outside the location operating hours?

Yes, you may return your vehicle when the Alpha Car Hire location is closed if prior arrangements have been made. The vehicle will remain your responsibility until it has been checked by a representative of Alpha Car Hire.

Where can I not drive the rental vehicle?

You may drive an Alpha vehicle in most states and Territories however travel is not permitted into or out of the Northern Territory, Western Australia and Tasmania. Travel to any destination via barge or ferry transport is not permitted. Vehicles cannot be driven on unsealed roads or in snow.

Do I need to have an International Drivers Licence?

If you will not be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.

Can I tow using an Alpha Car Hire Vehicle?

No, an Alpha Car Hire vehicle cannot be used to tow or push anything, this forms part of the rental terms and conditions.

How many free kilometres per day?

Unless otherwise specified, the following FREE Kilometres apply to all passenger vehicle classes: 500 Kilometres free per day Unless otherwise specified, the following FREE Kilometres apply to all commercial Vehicle Classes: 100 Kilometres free per day, or you may negotiate your requirements to suit your needs at the time of booking extra kilometres are charged at 32.5 cents per kilometre.

What age do I have to be to rent a vehicle?

The minimum age for all drivers is 21 on a full licence. Drivers aged 21 to 25 are restricted to a compact or intermediate car. Drivers must be on a full licence, we do not hire to provisional drivers. All Drivers under the age of 25 are subject to an additional daily surcharge of $28 inclusive of GST, this will reduce the standard excess to $1,100

Can anyone other than myself drive the car?

Nobody can drive an Alpha Car Hire Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

If I lock my keys in the vehicle am I covered by Road Side Assistance?

No, Roadside Assistance does not cover non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. You can however purchase our Roadside Assistance Cover which will cover you in the event of any non-mechanical callouts

Do you offer car rental in other Australian cities?

For our full list of locations please select the locations tab on our website.

How does Alpha Car Hire protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Does Alpha Car Hire offer one-way rentals?

We may offer one way rentals. Please enquire through our reservations centre on 1300 257 473

Do you hire baby capsules?

No we do not hire baby capsules but we have a limited number of forward and rear-facing baby seats and booster seats available upon request

Things to do on Tamborine Mountain

Australia is a stunning place to live with a seemingly endless list of different sights to visit. Whether you have lived here all of your life or have just discovered the country, there are many places that must be explored. Tamborine Mountain is one of these; it is a quiet, picturesque location just outside of Brisbane, in the Gold Coast hinterland and has a lot to offer its guests. Most notably the rainforest located in one of the world’s oldest national parks, Tamborine National Park. This presents one of the main reasons people visit Tamborine Mountain, as there are a number of walks and sights to see that will offer nature in her rawest form.

If you are a tourist or have just moved to the country then it is likely you don’t have your own vehicle, which can make life a bit difficult when visiting this beautiful destination. There are many different sights to see around Tamborine Mountain with plenty to do, as we found when looking at the TMCC site (Tamborine Mountain Chamber of Commerce). This is a fantastic resource that outlines everything Mount Tamborine has to offer.

Maximising your time here will be essential so having your own vehicle is a must! Alpha Car Hire in Brisbane can help provide you with a vehicle that is fit for this purpose. Our staff will also offer up some suggestions on where to visit, ensuring you get the most out of your visit!

Getting the most out of Tamborine Mountain

Outdoor Adventures

When you see the beauty that Tamborine Mountain has to offer it is likely you’ll want to spend a lot of your time outdoors, and you won’t be disappointed. Why not take a fully guided rainforest tour? We highly recommend a tour with Southern Cross 4WD Tours they offer a fantastic tour experience that is appropriate for the entire family. Their guides are incredibly knowledgeable of the area, which allows you to get a real feel of the place, uncovering its unique beauty and history. You will learn about how the Aboriginal people that once lived there whilst discovering waterfalls amongst other forest characteristics.

Perhaps you want to see the scenery from a great height? View all of Tamborine Mountain at its finest in a hot air balloon. The Hot Air Balloon Specialists offer a fantastic experience, offering a service that allows you to enjoy a magnificent champagne breakfast before appreciating the wonderful views that are on offer. Can you think of anything better than seeing all of this on a clear summer’s day? Surprise your partner with this romantic gesture that will live long in the memory!

Art galleries/Antiques

While we highly recommend outdoor activities when visiting Tamborine Mountain, there is also much to see indoors. You should definitely make time to visit The Arthur Hamblin Art Gallery. Arthur Hamblin has built up a sterling reputation for being a leader in Australian Outback art. Unlike many art galleries, you can purchase many of the paintings, allowing you to purchase part of traditional Australian history. Arthur Hamblin’s artwork is truly inspiring and is based on his experiences and people he has met over the years. It really gives a great account of the Australian outback, leaving plenty for the imagination.

Shopping

Tamborine Mountain has enough shops to satisfy even the most frantic shopaholics, the Gallery Walk shopping precinct has to be one of the most popular reasons people visit. Whether you like shopping for clothes, jewellery, art or antiques, there are shops to cater for the whole family’s needs! One shop in particular that you have to check out is the famous fudge shop, Fudge Heaven. This is irresistible for those with a sweet tooth, with 40 different flavours to choose from! Even if you don’t plan on buying any, free fudge tasters are offered daily, so why not pop in and have a try, you won’t regret it!

Beauty & Massage

We all know that retail therapy can be hard work, especially with all of the different shops Tamborine Mountain has to offer, you may be rushed off your feet. So by now, you are probably thinking that you deserve to spoil yourself with some pampering, or perhaps your partner you have just dragged around deserves a reward! Whatever the reason, the professional services offered on Tamborine Mountain will not disappoint. Whether you want to treat yourself to a beauty treatment or have a romantic him & her massage with your partner, they never fail to please.

Eating out

The dining options Tamborine Mountain offers are truly exceptional, from fine dining restaurants to cafés, you’re sure to find something for any time of the day. If you’re looking for a romantic experience then look no further than the Pethers Rainforest Retreat restaurant. Pethers have an outstanding reputation across Queensland as the dining room is situated with a great view of the rainforest, creating an intimate, beautiful environment.

The breathtaking views are matched with an exquisite menu, offering diners a range of different tastes. Visited before? Well you can vouch for the quality, but it may be worth revisiting, as the menu is frequently updated. If you haven’t visited, then go and see what all of the fuss is about!

Where to stay?

As you can see, there is plenty to do on Tamborine Mountain and you may find you have some trouble trying to fit everything in on a weekend let alone one day! If you want to make the most and really explore the treats Tamborine Mountain has to offer then why not make a weekend of it? Want to make it a romantic treat for you and your partner? Then earn some brownie points by surprising them with a stay in the Escarpment Retreat & Day Spa. This will offer you a unique experience which will be unlike your standard hotel. It offers sensational views of the rainforest coupled with romantic chalet style villas. Be warned though, you may not want to leave!

What are you waiting for?

We hope this article has given you a taste of what Tamborine Mountain has to offer, as you will now understand, there really is something for everyone to enjoy in this incredible location. Whether you are looking for a day out with the family, or a romantic long weekend with your partner, you won’t be short of things to do! Our list has covered only a small proportion of what Mount Tamborine has to offer, if you would like to look into it further then we would strongly recommend looking over the TMCC site. So, what are you waiting for? Go and explore!

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